Relief Applications
Position: Business Analyst – NGO ERP (Finance, Procurement & HR)
Organization: Relief Applications
Headquarters: Toulouse, France
Industry: Humanitarian Technology / ERP Solutions
About Relief Applications
Relief Applications is a humanitarian technology company headquartered in Toulouse, France. The company builds digital tools with and for NGOs, UN agencies, and mission-driven organisations, bringing solutions to those changing the world.
Relief Applications is expanding its ERP offering for NGOs, with Finance, Procurement, and HR modules designed around the operational needs of humanitarian organisations.
About the Role
You will be the business brain of the project. Working closely with the Project Manager, you will translate NGOs’ Finance, Procurement, and HR needs into functional features.
Your work will strengthen the ERP with every deployment and help determine whether client teams successfully adopt the system. You will facilitate workshops, shape workflows, test developed features, and train users. Occasional travel to clients is expected.
Key Responsibilities
Requirements and Functional Design
- Co-run user-requirement workshops with client Finance, Procurement, and HR teams.
- Write clear user stories, workflows, and acceptance criteria.
- Own the functional design of the Finance, Procurement, and HR modules, including approval chains, budgets and cost codes, data models, and reporting.
- Identify early when deeper expertise is required, such as local payroll or HR law.
Building and Testing
- Prototype and deliver features, screens, and fixes using AI-supported tools such as Claude, Cursor, or similar.
- Work with Git alongside the Tech Lead and developers, who will review your code.
- Test features against real NGO scenarios and conduct user acceptance testing with clients.
Adoption
- Review and complete user guides.
- Design and deliver training for Finance, Procurement, and HR users.
- Collect feedback after go-live and translate it into improvements.
Candidate Profile
Experience
- 3–5+ years of experience in NGO or humanitarian operations, ideally in Finance, Grants, or Procurement.
- Solid working knowledge of donor rules, budget lines, cost codes, purchase-to-pay processes, and grant reporting.
- Hands-on experience building with AI.
Skills
- Business analysis skills, including facilitating workshops, mapping processes, and writing user stories.
- Comfortable working with Git, reading code, and using basic data and SQL.
- Ability to translate rules into working features.
Languages
- Fluent English.
- French is an advantage.
Soft Skills
- Autonomous and pragmatic.
- Confident when engaging with client teams.
- Honest about what you know and what you do not know.
Additional Assets
- Previous ERP implementation or rollout experience with systems such as Sage, Dynamics, Odoo, SunSystems, or similar.
- Experience with charity finance across several countries.
- MEAL or logframe exposure.
- Training and documentation experience.
Closing date: 31 Dec 2026