Retail & Business Banking
Job Purpose
- To acquire and onboard merchants/traders in order to grow the business and achieve profitable growth.
- Manage merchants/traders and ensure their optimal usage of Trader Solutions devices
- Drive merchants/traders to achieve set daily and weekly sales targets
- Educate & train merchants/traders on how to use Trader solution devices
- Manage and resolve merchants’ queries
- Cross-sell to merchants and provide leads to relevant business units within the bank
- To build and maintain good working relationship between traders and the bank in the designated area
Key Responsibilities/Accountabilities
1) Profitable growth on new business sales
- Ensures optimal trader solution penetration amongst merchants/traders in the designated area
- Ensure clients adopt and use trader solution devices for their daily sales
- Executes the acquisition sales strategy to enable and achieve the required growth
- Understand the region in order to identify new business opportunities to achieve required sales targets.
- Utilises business intelligence to effectively plan activities around leads provided, and targeted opportunities to ensure that all customer interactions are professional and value adding.
- Creates a comprehensive deal pipeline to support acquisition targets.
- Cross-sell to relevant merchants/traders where necessary (business account, channels etc)
- Adopts sales best practices in order to grow the portfolio in order to achieve operating income on merchants/traders.
- Actions new leads .
- Manages profit margins through appropriate pricing within policy guidelines
- Submits pricing concessions to the pricing team where appropriate.
- Ensures the recovery of all manual fees to improve the financial performance (e.g., net interest revenue and minimise revenue leakage).
- Researches and analyses the regional market to understand key business driver’s influences and competitor activity
2) Excellent consistent customer experience
- Provides effective relationship management aimed at optimising merchant’s profitability and value to the bank.
- Interacts and liaises with merchants with the purpose of providing or requesting information to assist in deal execution / gathering critical information for the bank.
- Explains credit procedures, qualifying criteria and expected turnaround times to customers in order to ensure that their expectations are being managed.
- Has a deep understanding of customer’s business through regular interaction with customer at their place of business.
- Effectively manages queries and customer feedback through adoption of Service Ethos principles.
- Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times
- Implements the business segment value proposition by on- boarding customers that meet the turnover and potential operating income criteria.
- Encourages strong relationships with relevant stakeholders and business partners (e.g., Enterprise Direct; Customer Contact Centre, etc.), to ensure that the customer service expectations are fully met.
- Ensures an efficient on- boarding experience for the customer to minimise the switching impact.
- Identifies new opportunities in the region to engage with all stakeholders that will influence and increase business and consistent customer experience at all levels.
- Meets or exceeds customer service expectations
3)Risk and compliance management
• Complies with general banking, credit policies and procedures.
• Ensures that all documentation received from the customer for origination and maintenance are authentic.
• Adheres to applicable legislative, regulatory and compliance risk requirements (e.g., National Credit Act, Consumer Protection Act, etc.)
• Effectively manages Credit Risk on new and existing portfolios.
• Completes all compliance training within the agreed timelines.
• Ensure that clients in the region are KYC compliant
4)Employee Engagement and Stakeholder Management
• Participates in creating an environment in which learning and development are emphasised and valued.
• Develops and maintains an open communication channel with colleagues to foster greater co-operation and teamwork.
Preferred Qualification and Experience
- Degree in Business Commerce or Finance and Accounting or related field.
- 2 to 5 years retail banking experience
- Experience working with a diversity of clients.
- Previous experience in Business Markets in a Sales role
- Advanced experience and knowledge in credit and compliance matters
- Valid driver’s Licence and willing to travel.
Knowledge/Technical Skills/Expertise
- Advanced knowledge in banking products (Personal and business banking)
- Strong negotiation skills and business acumen
- Strong people and conflict management
- Ability to drive delivery of results
- Purposeful collaboration
- Analytical & problem solving
- Thorough knowledge of a full range of products
- Thorough knowledge of the Code of Banking Practice
- Knowledge and understanding of the Branch Practice
- A very good understanding of banking principles, procedures, processes, service and products.
- Sound understanding of MIS
- Strong understanding of Service Management
- Impeccable work ethic
Apply here!