Position: Front of House Manager
Department: Social Enterprise | No.7 Restaurant
Line Manager Hospitality Director
About the No.7 Restaurant
No.7 is a restaurant with a difference. Based at the Kick4Life Centre in Maseru, the capital city of Lesotho in
Southern Africa, we offer great food in a friendly environment with stunning views across the city. All of our profits
are pumped back into Kick4Life’s charitable work. What’s more, our staff team includes former participants that
have undergone a structured training program aimed at developing skills for a successful career in the catering and
hospitality industries.
As well as the restaurant, No.7, which is linked to the Hokahanya Inn & Conference Centre, runs a catering service
for a wide selection of internal and external events from conferences and team-building days to dinner parties and
weddings. We have ample indoor and outdoor seating areas. The outdoor area includes 2 wood burners and a
braai. Our cuisine is a freshly prepared menu that expresses a European style with a Lesotho touch.
Objective
To oversee the efficient and profitable operations of the No.7 Restaurant and to manage and develop all staff (FOH & BOH). Occasionally, to oversee and support Hokahanya Inn & Conference operations as requested by the line manager. Key responsibilities include: performance management; operational controls; marketing; staff & clientele development; procurement; health & safety compliance; strategy & systems development; and other duties related to broader Organizational support.
Main Accountabilities
Area 1: Sales, Marketing & Business Performance
1.1 Be responsible for the business performance of the No7 Restaurant in its entirety
1.2 Meet monthly sales, COS, cover, budget and profitability targets with the Hospitality Director, Senior and Executive Management, aiming for quarterly improvements.
1.3 Prepare reports at the end of the shift/week, including staff control, food control and sales
1.4 Promote the brand in the local community through word-of-mouth and restaurant events
1.5 Assist the Hospitality Director in building and fostering relationships with restaurant clientele and key stakeholder partners
1.6 Organise marketing activities, such as promotional events and discount schemes
1.7 Provide high quality standards of service to SE guests
Area 2: Operations & Maintenance
2.1 Control operational costs and identify measures to cut wastage
2.2. Ensure all equipment is used according to best practice and preventatively maintained
2.3 Estimate future needs for goods, kitchen utensils and cleaning products
2.4 Ensure all maintenance issues are promptly attended to and resolved
2.5 Check stock levels, order supplies and prepare cash drawers and petty cash
2.6 Ensure that Food & Beverage stocktaking conducted on monthly bases as per agreed dates with the Line Manager
2.7 Monitor Operating Licences renewal dates and advice HD accordingly.
Area 3: Staff Management & Customer Service
3.1 Line manage all No.7 FOH staff, ensuring superior customer service delivery at all times, and also Front desk when required by Management.
3.2 Organize and supervise shifts for all managed staff
3.3 Appraise staff performance, providing regular feedback to improve productivity
3.4 Respond efficiently and accurately to customer complaints
3.5 Train new and current employees on proper customer service practices
3.6 Ensure that consistent, timely and excellent food service delivery is ensured at all times
3.7 Ensure spec sheets are followed, including portion management, at all times
3.8 Implement a time measurement system for food delivery in the kitchen
3.9 Work with the Head Chef to plan and coordinate menus
Area 4: Health & Safety
4.1 Ensure compliance with sanitation, health and safety regulations
4.2 Ensure BOH & FOH staff conduct daily and weekly deep cleans according to the set schedule
4.3 Ensure that Food Handler Certificates are up to date all times
Area 5: Finance, Administration & Procurement
5.1 Conduct No.7 administrative and procurement processes, acting as the authorizer for No.7 procurement and confirmer of goods received
5.2 Regularly review product quality and research new vendors
5.3 Manage cash ups and ensure cash is always handled correctly and transparently
5.4 Ensure that SE Property Management Billing Systems balances at the end of shift.
5.5 Conduct Hokahanya Inn & Conference center administrative processes as requested by the line manager
Area 6: Special Duties
6.1 Support Senior Management initiatives and aid in leading performance management systems
6.2 Support in the development and implementation of professional development activities and trainings
6.3 Develop systems for broader SE integration, operational improvements and business growth
6.4 Support in tour operations and other special activities, as requested by Executive management
6.5 Oversee Front Desk Operations productivity when required by Management
Qualifications and Experience
Essential:
- Bachelor degree or Diploma in Business Administration, Hospitality Management or Culinary School preferred
- Experience in running a restaurant that is a small business or social enterprise
- Previous experience working in the hospitality industry is a bonus, particularly in customer facing roles (i.e. as a waiter, or front desk/ customer service agent)
- Experience with bookings and/or point of sale systems or a similar computerized point of sale system preferred
- Acute financial management skills
- Excellent time management, organizational & cash management skills
Work Based Skills and Competencies
Essential: - Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- Excellent time management, organizational & cash management skills
- Multiple knowledge on POS
- Communication Skills
- Interpersonal Skills
Desirable:
- Experience in running a Hospitality Entity or Social Enterprise
- First Aid Certified
- Child Protection Trained
Please note: this is a full time hospitality position that requires the employee to work long and often flexible hours, which may include evenings, weekends and holidays.
Furthermore, Kick4Life is a child and youth safe environment. By applying to this job at Kick4Life, you affirm that you have never been accused nor convicted of crimes related to sexual exploitation and abuse.
How to Apply:
If you meet the requirements and are motivated to work helping others in a multicultural environment, please send a CV and Cover Letter explaining your motivation and fit for the role to [email protected]
Please note that only applications received via email will be considered.
Closing Date of applications is 30th June 2023 by 12:00 pm
If you have not heard from us within two (2) weeks of the closing date, please consider your application to be
unsuccessful.
Remember, we will only contact applicants who have been shortlisted for interview and will not be
able to provide feedback to those who have not been shortlisted, due to the sheer volume of applications.