The front desk officer will report to the Branch Manager.
Front Desk Representative will undertake all receptionist and clerical duties at the desk of our main entrance and will be the “face” of the company for all visitors and will be responsible for the first impression we make.
Responsibilities and Duties
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
Qualifications and requirements.
Diploma in Business admin or any relevant qualification.
A minimum of 2 years’ proven experience in a similar role.
Highly motivated and target driven with a proven track record in sales will be an added advantage (Excellent selling, communication and negotiation skills)
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback
Discretion and trustworthiness: you will often be party of confidential information
Good oral and written communication skills
Organisational skills and the ability to multitask
The ability to be proactive and take the initiative
Good understanding of office administration and basic bookkeeping practices.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.
Applications received after the closing date will not be considered
Only short-listed candidates will be responded to
Selection interviews will be held at the date, time and place to be determined by NFP
Short listed candidates will be required to authenticate information provided in their application
Closing Date: 18th January 2020 at 13:00 hours.