Tholo Energy (Mohale’s Hoek)
Position: Forecourt Supervisor
Job Purpose
Reporting to the Filling Station Manager the incumbent will ensure provision of a high level of customer service in the forecourt and service areas by performing the following supervisory
Duties:
Duties and Responsibilities:
- Ensuring order and the smooth running of operations at the forecourt and service areas at all times
- Ensure the entire forecourt staff are smart and presentable
- Ensure proper selling of products on the forecourt especially on the lubricant racks
- Apply and ensure that the Forecourt Customer Attendants(CSA) apply the Total Top service standards in all operations
- In conjunction with the line manager assign daily/shift based duties to CSA’s
- Ensure that customers are served efficiently and their requests attended to politely.
- Ensure a clean working environment adhering to the housekeeping and health and safety standards.
- Deal with cases of staff disobedience, customer complaints in the first instance (reported to the manager in the daily briefing).
- Represent the management when dealing with credit customers
- Confirming Local Purchase Order (LPO) details before commencing of fueling
- Verifying that invoice credit card amounts tally with what is on the pump and writing invoices
- Training of new employees (On the job training – OTJT) in line with our standards.
- Assist in appraisals and evaluation of members of staff.
- Suggest and recommend improvements to staff related matters.
- Aim for the highest product sales to each customer.
Key Performance Indicators
Smooth and improving operations at the forecourt/service areas
Elimination of fraudulent activities on the forecourt service areas
Comments received from customers on service and mystery motorist reports
Increased sales
Communication with senior management
Minimum Requirements:
COSC Certificate or Equivalent
Personal Attributes:
Pleasant and service oriented personality
Distinguishing characteristics
Employees at this level are generally able to function without supervision.
Strong leadership, organizational and communication skills are required.
Should be able to command respect from others.
Unique Job Demands
- Based outside in the forecourt
- Work in day or night shifts.
- Work with fuels and oils.
- Work involves much time spent standing
Application Process
Send your application for attention to HR Manager and attach a copy of your CV, ID, certified academic transcript and certificates. Email to: [email protected] No hard copy applications will be accepted. CLOSING DATE 25 MAY 2022