Field Service Technician

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

The position will be based at New Denmark Colliery and the incumbent will report to the Site Manager.

Provide Technical support to the Customer.


  • Carry out inspections on all KMC equipment underground and assist the CPT on contractual duties.
  • Compile accurate and detailed maintenance, defect, inspection and investigation reports.
  • Customer support in terms of safety, breakdowns and coaching.
  • Drive productivity improvement and quality work performance.
  • Uphold safety standards and procedures with good housekeeping.
  • Conduct frequent needs analysis within mine sections to identify gaps and opportunities for optimisation.
  • Travel between shafts and Joy facilities for maintenance/repairs/inspections and investigations.
  • Provide Technical support to other Field Service Technicians and to the Customer
  • Able to work under pressure
  • Strong interpersonal skills with an ability to communicate with customers and to accept and adopt a competent, responsible attitude
  • Effective negotiation and conflict handling skills
  • Good report writing skills
  • Positive attitude towards improving safety, productivity and cost
  • Must be willing to work shifts
  • Must be willing to relocate

Education / Qualification

  • Qualified Electrician / Millwright with Grade 12/N3 qualification with at least 5 years’ underground experience.
  • Flameproof and Gas Testing certificates
  • Driver’s license and own reliable transport
  • Must be computer literate (MS Access, MS Word, MS Excel, MS PowerPoint)
  • Strong maintenance background with relevant Joy equipment knowledge
  • AC Shuttle car, Fletcher RB with JNA II VFD / RIO II knowledge to provide technical support to the Customer



Continuous Learning

Effective Relationships

Critical Thinking

Service Orientation

Drive for Results


Business Acumen



Customer Focus



Emotional Intelligence



Operational Excellence

Problem Solving

Results Driven

Technical / Functional Skills

Zero Harm

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply here!