Job title: Field Service Manager -Northern Cape, Free State and Lesotho
Company: Altron
Job description:
Monitor and manage logistics requirements including RAs and boot stock management
Manage CSR Productivity
Manage Human Resources
Monitor Quality Management System Requirements
Control financials
Ensure SLA compliance
Monitor premises management
Manage customer escalations
Conduct monthly site visits
Conduct monthly vehicle checklists with the CSRs on company cars
Monitor and process payroll input for the team to Regional Admin (overtime; standby; km’s; allowances; etc.)
Ensure that the install base is correct
Review the account plans with the CSRs
Adhere to QMS Procedures ” />
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Job Description:
Manage Customer Service Work Order Dockets and related paper Process
Monitor D1 Mobile usage and processes
Monitor and manage logistics requirements including RAs and boot stock management
Manage CSR Productivity
Manage Human Resources
Monitor Quality Management System Requirements
Control financials
Ensure SLA compliance
Monitor premises management
Manage customer escalations
Conduct monthly site visits
Conduct monthly vehicle checklists with the CSRs on company cars
Monitor and process payroll input for the team to Regional Admin (overtime; standby; km’s; allowances; etc.)
Ensure that the install base is correct
Review the account plans with the CSRs
Adhere to QMS Procedures
Job Requirements:
Matric
Relevant tertiary qualification
Above average understanding of IT break fix operations ranging from call management, CSR management, logistics support and billing methods
Location: Lesotho