Location: REMOTE
Duties and Responsibilities:
- Implement and manage a team of technically sound, customer-minded, and quality focused Technical Field Service (TFS) technicians and subcontractors tasked with delivery of best-in-the-world services to CCI customers.
- Assign daily work load to in-house technical staffing and subcontract labor to enable Technical Field Service (TFS) to fulfill contract obligations with customers.
- Approve weekly project documentation; this includes subcontractor production reporting, in-house employee production reporting, technical documentation and other necessary documentation.
- Meet with customers at local level to discuss any project related issues.
- Take reasonable action to carry out the responsibilities of this position that are consistent with established company values, policies and sound judgment.
- Identify, assess, and mitigate all business, technical, and process risks related to delivery of Technical Field Services (TFS) for assigned project.
- Ensure the proper development and training of new employees to assigned project.
- Perform other duties and special projects as assigned by the Director of Field Services and TFS Consulting Services Engineer.
Skills and Knowledge:
- Proven history of success in for Technical Field Services (TFS) based projects.
- Demonstrates leadership skills to positively influence others, mentor and collaborate with teammates, communicate on the level of others, listen and understand people in circumstances common in the work place.
- The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.
- Sweep/Certification and or full understanding of Viavi/JDSU gear in regards to sweep; includes head end and meter set up.
- DOCSIS testing.
- Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP.
- In-Depth understanding of OSP (outside plant) and proficient in troubleshooting.
- Test result evaluation and reporting.
Time Requirement:
Normal business hours, Monday thru Friday, 8:00 a.m. to 5:00 p.m. with flexibility to work outside of those hours as needed. Approximately 50%-75% travel required.
Job Type: Full-time
Work authorization:
Required travel:
Additional Compensation:
Work Location:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Professional development assistance
- Tuition reimbursement
Schedule: