𝐉𝐨𝐢𝐧 𝐭𝐡𝐞 𝐋𝐞𝐭𝐬𝐆𝐨 𝐌𝐨𝐯𝐞𝐦𝐞𝐧𝐭
We are looking for the following skill: 𝐄𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐌𝐨𝐛𝐢𝐥𝐞 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐨𝐫𝐬
Letshego Financial Services has exciting opportunities in Collections, with six positions available. The role offers commission-based remuneration.
Department: 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐢𝐞𝐬
𝐌𝐚𝐢𝐧 𝐏𝐮𝐫𝐩𝐨𝐬𝐞
Ensure prompt collection of payments from defaulted clients. Manage and address arrears delinquency. Develop strategies to improve the performance of the loan book.
𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬
𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧
A Bachelor’s degree Risk Management, Finance, Business Administration, Economics.
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
Minimum 2 years’ experience as Collection Officer in the Financial Institutions.
𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞
• Excellent knowledge of MS Office.
• Familiarity with CRM practices along with ability to build business professional relationships.
• Highly motivated and target driven with proven track record in Collections and Recoveries.
• Excellent Collection, negotiation and communication skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the Client needs.
𝐒𝐤𝐢𝐥𝐥𝐬
• Interacting with people and speaks confidently.
• Articulating information and convincing people.
• Good negotiation skills.
• Good presentation skills.
• Results driven.
• Ability to communicate at all levels.
• Ability to come up with new ideas and a fresh respective.
• Planning & Organising.
𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬 /𝐂𝐨𝐫𝐞 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Extracts daily loan arrears and review the status of the accounts from the system.
• Prepare and analyses monthly arrears reports. Data Remediation as frequently as possible.
• Attend to and resolve clients’ queries within the agreed TAT.
• Contact and attend to those with unpaid instalments.
• Prepare strategies for the work you will doing the nest morning. Best strategies gives good results.
• Frequently up-date information in the system.
• Ensure payments from defaulted clients are collected promptly by Lodge instalments on the system and preparing for debit order runs with Banks.
• Attend to unbatched and unprocessed refunds accounts.
• Ensure that all operational activity aligns with credit control objectives.
• Ensure that the arrears delinquency grouping and roll rate is according to the buckets and done every month.
• Ensure that manual write-offs are done and checked for overdue accounts.
• Ensure that defaulting clients are rehabilitated and offered financial literacy.
• Ensure that all credit procedures and controls are adhered to (Work in line with mapped processes).
• Restructure and Rephasements management.
𝐇𝐨𝐰 𝐭𝐨 𝐚𝐩𝐩𝐥𝐲:
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae with three referees and copies of educational certificates to: [email protected] or hand deliver at Letshego Place, 20 Bowker Road, Old Maseru Toyota Building, Maseru, Lesotho on or before 22nd April 2024 at 1700hrs.
𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫
Only shortlisted applicants will be contacted. Letshego Financial Services reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.