Executive Assistant Manager
Maseru, Lesotho
Full-time
Company Location: Avani Lesotho Hotel & Casino
Job Description
General
- Implement the hotel strategy across all operational departments.
- Provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
- To support and implement all corporate programmes and guidelines.
- Actively support the development, training, mentoring of team members.
- Manage quality improvement process in areas of customer service and team member satisfaction.
- Demonstrate leadership by example.
- Motivate and build a working environment in which team members are productive and innovative.
- Demonstrate self-confidence, energy, and enthusiasm.
- Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
- Identify and lead positive public relations and teamwork opportunities.
- Establish, measure, monitor, and evaluate process policies and procedures.
- Use problem solving methodology for decision making and follow up.
- Develop business plan and evaluate business trends to modify strategies.
- Interpret, analyze, and manage budget to meet business objectives.
- Provides constructive coaching and counseling to team members.
- Develop and train department heads to fully understand and effectively perform their job.
Operations
- Maintenance protocols have been maintained
- Housekeeping standards meet requirements
- Compliance with contractual obligations
- Relationships are built and maintained
- Operational criteria/ standards are met
- Input to and implementation achieves the agreed strategies and objectives
- Plans have been communicated to team members and leadership
- Develop marketing and promotions plans in conjunction with Revenue Management and Sales & Marketing teams.
- Implementation and execution of marketing and promotions plans achieves the overall business strategy
- Innovative entertainment solutions against previous benchmarks
- Reports prepared as per requirements (e.g. financial reviews)
- Executive Management are kept informed of current and potential information
- Correctness and completeness of information, data and presentations
- Report deadlines are met
- Aligned with Minor/Avani Group Policies
- SOP manuals are in place, adhered to and updated as per operational requirements (of excellence)
- Standards, procedures and house rules have been communicated to relevant departments in the value chain
- Approval protocol adhered to
- Policies and procedures meet current legal and company requirements
- Internal and External audit results achieve targets
- Compliance with industry best practice protocols
Financial
- PIP and forecasting as per finance guidelines
- Budget is aligned to strategy and achieves the operational requirements
- Pricing against budget costs
- Financial performance targets are met
- Financial compliance to company’s accounting practices, policies and procedures (includes legislative requirements)
- Overhead expenses controlled as per PIP
- Budget is managed within units financial parameters and standards
- Profit margins are maintained as per benchmarks
- Department Heads receive required support to control and increase spend and profits
People
- Team Member Engagement Survey targets are met
- Productivity ratios are maintained
- Time and attendance as per requirements
- Compliance to Labour Code and other labour legislation
- Accuracy of payroll
- Union relations are maintained
- Application of discipline is consistent and fair as per unit guidelines
- Recruitment and selection requirements are met
- Personal development plans are in place for all team members
- Training planned and implemented to meet current and future company requirements
- Training is aligned to strategic plans, e.g. skills shortages, succession plans, talent management
- Competence levels of team members
- Performance agreements and reviews conducted as per P&C policy
- Department performance KPIs are met and maintained
- Performance gaps are addressed
Customer Services
- Expectations met or exceeded
- Product/ service standards are met or exceeded
- Guest targets are met or exceeded
Qualifications
- Bachelor’s Degree in any related field.
- Minimum of 10 years of hotel management operations experience in international brands.
- Prior hotel experience is essential.
- Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met.
- Prior experience with multiple stakeholder relationship management.
- Strong analytical skills are a must. High ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
- Strong communication skills.