About the unit:
The CSIR ICC is one of the leading convention centres in Africa. It is a 4-star establishment that hosts about 80 000 delegates annually from various leisure events to business meetings.
Key responsibilities:
- Identify opportunities and improve the sales of CSIR ICC;
- Optimize the booking of the CSIR ICC venues to ensure maximum client satisfaction balanced with maximum occupancy;
- Maintain the reservations office standards, systems and procedures and ensure that all event and billing information is correct to minimize risk and maximize sales;
- Plan and organize events and customer service;
- Ensure all of the reservations office actions and responsibilities (tasks carried out) comply with legislation and CSIR policies and procedures (PPPFA, liquor laws, Safety Laws, consumer protection Act, OHSAS 18001, ISO14001, ISO 9001:2008);
- Ensure the information in the Centre’s management information system (Rendezvous) is correct and updated at all times; and
- Ensure all activities and interactions carried out by the reservations office support a positive and professional market image of the CSIR ICC
Qualifications, skills and experience:
- A matric certificate with at least two years’ experience in sales, convention centre, organising conference and or hospitality industry;
- Tertiary qualification in either marketing, public relations, hospitality, communication or event management will be an added advantage
- Possession of certified meeting professional (CMP) will be an added advantage
- Interpersonal skills;
- Computer literacy (MS Office and Rendezvous);
- Language proficiency (English spoken and written);
- Ability to pay attention to detail;
- Ability to work under pressure;
- Problem solving skills
- Customer focussed and service orientation
Closing date: 11 November 2019
PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.
For more info, please contact the CSIR Recruitment Centre on 012 841 4774 or email us at [email protected]
The CSIR is an equal opportunity employer. As such, it is committed to the Employment Equity Act of 1998. By applying for this position at the CSIR, the applicant understands, consents and agrees that the CSIR may solicit a credit and criminal report from a registered credit bureau and/or SAPS (in relation to positions that require trust and honesty and/or entail the handling of cash or finances) and may also verify the applicant’s educational qualifications and employment history. The CSIR reserves the right to remove the advertisement at any time before the stated closing date and it further reserves the right not to appoint if a suitable candidate is not identified.