Posting Country: Lesotho
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To support and administer Enterprise business systems.
Key Accountabilities
Make sure the service levels that we have with the company are met, through the Service Level Management process.
Ensure that the customers are always within their capacity and play an advisory role as and when there is congestion through the capacity management process.
Proactively advises the customers in case there is an availability issue through the Availability Management process.
Make sure root-cause analysis for all problems is done in a professional manner and is documented and advised to the customer through the process of problem management.
Maintains an up-to-date Configuration Management database for our customers
Competencies
Strong technical background and understanding of computer systems and network architectures, protocols, and technologies.
Excellent organizational and time management skills, with the ability to manage multiple technical projects
Strong problem-solving and decision-making abilities to overcome technical obstacles and ensure project success.
Qualifications and Experience
BSc/Ba in Information Technology, Computer Science, or a related discipline; professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is a plus
ITIL proficiency an advantage
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.