Employer Partnerships Account Manager

• REMOTE
• SALES & PARTNERSHIPS – EMPLOYER PARTNERSHIPS
• FULL TIME

The Company

Outschool’s mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.

We’re committed to access and impact so we founded outschool.org to offer financial assistance to families in need. In addition, Outschool has created an Educator Endowment Fund in appreciation for these teachers who are so central to our mission of inspiring kids to love learning.

Our product and expertise have become central to many families, educators and organizations and will continue to provide kids with unique opportunities to explore their interests in 2021 and beyond.

The Role

You will play a critical role in building Outschool’s new Employer Partnerships team. This team offers an exciting, unique opportunity to support employer clients who offer Outschool as a benefit to their employees, which is a top priority for Outschool. We believe that Employer Partnerships will be a crucial driver of company growth in the years ahead, and you will be part of building this business from the ground up.

In this role, your goal is to provide an amazing experience for our employer partners and to ensure that the benefit is a huge success with their teams. This role’s key metrics are customer satisfaction, retention & renewals, and employee utilization at our client organizations.

We are looking for someone who can combine customer obsession, a competitive spirit, and precise execution. In addition to executing at the highest level, you’ll also need to be thinking critically and creatively about our approach and making constant improvements. It’s important to bring someone on board who can operate independently to drive results and thrives on collaboration and teamwork. The right addition to our team will feel rewarded by connecting with and helping others because developing relationships is important to them. We are looking for strong interpersonal and communication skills, a desire to succeed, and the commitment to transform the way we think about education.

CORE RESPONSIBILITIES:

• Build relationships with current clients to understand their needs and goals in supporting working parents (particularly HR & Benefits leaders)
• Deliver best-in-class service to our partners — responding to questions and needs quickly and proactively reaching out to offer support
• Identify opportunities to improve our current approach to account management and implement changes that uplevel our work
• Work closely with Product, Outschool.org, and other teams across the company to ensure the success of our employer partnerships
• Ensure that our employer partners are satisfied, retained, and renewing their contracts with Outschool regularly
• Partner with our employer clients to promote the benefit among their employees, driving usage and satisfaction among their team

DESIRED EXPERIENCE & SKILLS:

• 3+ years of experience and a track record of success in a role that provides direct account management, customer/client service, partnerships, or sales
• Passion for customer experience, dedication to going above & beyond to deliver the best customer experience possible
• Excellent interpersonal skills, love for people, and ability to thrive in an environment where you are connecting with others all day (via email, phone, Zoom, etc.)
• Strong listening skills, seeking to understand the challenges of others; you ask a lot of questions to figure out the needs of potential partnerships
• Excellent verbal & written communication skills and a bias to inbox zero
• Ability to think critically and creatively about our approach, with the goal of making constant improvements and balancing big-picture perspective with attention to detail
• Motivation to collaborate with team members and an ability to partner with others to up-level our work
• A clear understanding of & passion for Outschool’s mission that will shine through in conversations with partners

OTHER CONSIDERATIONS:

• Bonus points for experience working with HR & Benefits leaders
• Previous startup experience

OUTSCHOOL CARES:

• Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier.
• Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.
• PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
• Remote First: With over 50% of our team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.
• Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.