MINET LESOTHO: EMPLOYEE BENEFITS MANAGER
JOB DESCRIPTION
As the Employee Benefits Manager, your primary role revolves around leading Broking Excellence and overseeing Retirement and Risk Advisory, Investment Consulting, and Health Business initiatives, while inspiring and mentoring teams and guiding them towards optimal client outcomes.
The position will report to the Minet Lesotho Chief Broking Officer, with the duty station in Maseru and requiring extensive travelling.
GENERAL FOCUS AREAS
- Proactively acquire and retain (new) business through innovative methods and product development.
- Manage departmental financial performance by fostering revenue growth, implementing cost-effective measures, and providing detailed variance reporting.
- Coach and motivate staff to achieve retention and new business growth objectives.
- Identify growth opportunities and design tailored service strategies to meet evolving client needs.
- Implement process enhancements to surpass service standards and optimise operational efficiency.
- Foster mutually beneficial relationships with key stakeholders.
- Manage teams to enhance existing accounts, drive new business, and ensure the adoption of Minet’s best practices while considering local market nuances.
FOCUS AREAS FOR RISK AND RETIREMENT
- Ensure strict compliance with Service Level Agreements (SLAs) with insurers and clients to maintain exceptional service standards.
- Analyse client risk portfolios meticulously, offering tailored recommendations for appropriate risk mitigation solutions.
- Take charge of claims management, ensuring adherence to agreed-upon turnaround times while maintaining a high standard of service.
- Demonstrate a deep understanding and strong familiarity with pertinent legislation, notably the Pensions Act 2019 and other relevant regulatory frameworks.
FOCUS AREAS FOR HEALTH
- Conduct thorough client needs analyses and provide tailored recommendations for effective solutions.
- Develop tools for managing inquiries effectively, ensuring they are handled timely and accurately.
- Design comprehensive wellness programmes encompassing financial, mental, and physical wellness, tailored to meet client needs.
FOCUS AREAS FOR INVESTMENT CONSULTING
- Perform thorough needs analyses aligned with clients’ investment objectives.
- Provide guidance on the selection and performance evaluation of asset managers.
- Conduct periodic training sessions for trustees or Management Committees and ensure compliance with relevant regulations.
- Serve as a Trustee for various asset managers, ensuring compliance with the Central Bank of Lesotho (Collective Investment Schemes) Regulations, 2018, and compliance with deeds mandates.
REQUIRED EXPERIENCE AND SKILLS
- Minimum of five (5) years of experience in the insurance industry, with an additional two (2) years in a managerial position.
- A university degree in Long Term Insurance, Investment Consulting and/or any other related field.
- A master’s degree or postgraduate qualification in commercial or business-related studies will be an added advantage.
- Affiliation with any recognised professional body will be an added advantage.
- Demonstrable experience in the professional and/or financial services sector, with extensive experience in Investment Consulting, will be an added advantage.
- Sales and business development drive and capability, from lead generation to deal closure.
- Excellent networking and relationship management skills.
- Passionate about building a high-performing culture and empowering your team(s).
- Proven track record in taking lead charge in managing departmental profit and loss.
- Previous people management experience is essential, including any of the following: Performance Management, Coaching, and Mentoring.
- Well-developed and proven communication skills.
- Demonstrable experience in negotiation is essential.
HOW TO APPLY
Interested applicants should submit the following documents:
- Cover letter.
- CV.
- Certified copies of tertiary qualifications and transcripts.
- Two (2) professional reference letters.
Applications should be emailed to [email protected] on or before the closing date.
Closing Date: Tuesday, 27 October 2026, at close of business (COB).
Disclaimer: Only shortlisted candidates will be contacted.