Position: EcoCash Operations Officer – SEFS
Department: Sasai Econet Financial Services (SEFS)
Reports To: EcoCash Operations Manager – SEFS
Main Purpose
To ensure that EcoCash revenue targets are met by providing exceptional operational support to agents, billers, merchants, and bulk payment users.
Major Tasks
- Register new EcoCash Agents, Billers, Merchants, and Bulk Payment users
- Provide support to stakeholders, including password resets, bulk crons, and transaction reversals
- Create and reconcile EcoCash stock for agents, merchants, and bulk payment users
- Process reimbursements, float requests, and agent commissions
- Perform system checks and participate in user acceptance testing (UAT) for new products
- Prepare and submit daily and monthly EcoCash operational reports
Educational Qualifications and Related Experience
- 3-year Diploma in Business Management, Social Sciences, Finance, Administration or equivalent
- 2 to 4 years’ experience in customer support or similar environment
Knowledge Areas & Competencies
- Strong verbal and written communication skills with the ability to prepare reports
- Excellent planning, organisation, and problem-solving abilities
- Ability to work collaboratively across departments and with external stakeholders
Application Instructions
Interested applicants should submit:
- A consolidated curriculum vitae (maximum five pages)
- Two (2) reference letters
- Certified copies of academic certificates, transcripts, and professional certifications
📧 Email to: [email protected]
🕔 Deadline: Friday, 29th August 2025
Note: Candidates who have not been contacted by Friday, 05th September 2025 should consider their applications unsuccessful.