Position: EcoCash Operations Manager – SEFS
Department: Sasai Econet Financial Services (SEFS)
Reports To: Senior Operations Manager – SEFS
Main Purpose
To drive EcoCash operations through managing operational regulatory requirements, ensuring funding of Agents and Bulk payers, and liquidation of Merchants, Agents, and Billers.
Major Tasks
- Develops EcoCash Operations Annual Operating Plans
- Devolves the annual plans into weekly, monthly, and quarterly plans and informs subordinates
- Assigns specific roles and duties to available resources and oversees execution through weekly and monthly meetings
- Checks that all deposits for agents and bulk payers are created as EcoCash stock and credited into depositor’s EcoCash wallets daily
- Reviews and checks EcoCash Biller Reconciliations (e.g., LEC, Wasco, Multichoice) and submits consolidated monthly reconciliations to the Senior Operations Manager – SEFS
- Checks that all payments made from Trust accounts are effected in EcoCash system, are balancing, and takes corrective action where necessary
- Identifies and facilitates resolution of technical glitches between partners and EcoCash system integrations by liaising with Technical team
- Prepares Monthly EcoCash working floats per agent account and circulates to all agents, their management, Senior Operations Manager, and Mobile Financial Services Accountant
- Agrees medium and short-term objectives, develops a work plan, and checks that this is being carried out
- Coaches and/or arranges for the training of staff in understanding Departmental procedures
- Meets and/or discusses and agrees work schedules and targets with staff daily
- Carries out ongoing evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary action (e.g., further on-the-job training)
Educational Qualifications and Related Experience
- Bachelor’s degree in Finance, Accounting, Business Management, Commerce or equivalent
- 4 to 6 years’ experience in Telecommunications, Fintech, Banking or similar environment
- At least 2 years’ experience in a managerial position
Knowledge Areas & Competencies
- Strong interpersonal and communication abilities
- Analytical and problem-solving mindset
- Ability to manage multiple projects simultaneously
Application Instructions
Interested applicants should submit:
- A consolidated curriculum vitae (maximum five pages)
- Two (2) reference letters
- Certified copies of academic certificates, transcripts, and professional certifications
📧 Email to: [email protected]
🕔 Deadline: Friday, 29th August 2025
Note: Candidates who have not been contacted by Friday, 05th September 2025 should consider their applications unsuccessful.