Position: Distribution Manager
Education:
- Bachelor’s degree in Commerce; Economics, Accounting, or any related Commercial Degree
Experience:
- At least 10 years’ experience in a high-ranking Sales, Channels, Distribution Management position
- Experience in driving sales initiatives end-to-end; from planning to execution
Knowledge:
- Strong understanding of customer insights and analytics
- Strong understanding of product offerings and customer segments in banking and microfinance
- Understanding product and customer lifecycle and management
- Understanding channels and distribution management
Skills:
- Excellent creative and strategic problem solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
- Excellent communication skills especially with top management and other stakeholders
- Ability to drive the execution of new products, from inception to implementation
- Sales and customer experience management
- Risk and Compliance Management
- Operations and Facilities Management
Critical Deliverables /Core Accountabilities and Responsibilities
- Implement the country’s sales and distribution strategy and execution to drive product profitability
- Develop and implement the Branch network and MSE Strategic plans in line with the country objectives
- Provide branch network and MSE report to the Head of Sales and the relative to financial activities based on strategic and operational plans
- Ensure all complaints for both internal and external customers from the branch network are resolved timely
- Analyses performance of the various product within the branch network to establish product’s success
- Drives usage of all digital products within the branch network
- Monitors performance of all the branch network
- Make periodic branch visits to assess the branches operations
Requirements Key Performance Indicators
- Timely Resolution of queries/complaints
- Branch Network Product Sales /Net Pay-outs
- Customer satisfaction with products & services
How to apply:
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae with three referees and copies of educational certificates to: [email protected] or hand deliver at Letshego Place, 20 Bowker Road, Old Maseru Toyota Building, Maseru, Lesotho on or before Monday 20th March 2023 at 1700hrs.
Disclaimer
Only shortlisted applicants will be contacted. Letshego Financial Services reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.