EXTERNAL RECRUITMENT
The Authority seeks applications from qualified, competent and highly motivated individuals to fill the following position within the organisation. The position is based in Maseru. It requires good spoken and written Sesotho and English. A competitive and market-related remuneration package including non-contributory benefits is offered. Brief description of the position is provided below.
1. Director Leasing and Customer Services (1)
Main Purpose of the Job
The incumbent has overall responsibility for LAA customer service, issuance, execution, and disposition of leases in accordance with the LAA Act 2010 and the Land Act 2010, both as amended. The incumbent is mandated to provide efficient services to the public by creating value for the Authority. This includes lease and lease related transactions, such as transfer, subleases, change of use, and surrender to continually improve service delivery and contribute to the economy of the country. The incumbent further ensures that LAA strategies are executed, by overseeing staff working in the regional offices in the North and South respectively. The incumbent also oversees the engagement of corporate customers through the office of key accounts office. As a member of senior management, the DLCS actively contributes to the overall management of the Authority and the development and implementation of LAA corporate strategy.
Key Responsibilities and Specific Duties:
- Develop and oversee the implementation of policies, procedures and standards for LAA leasing and customer services functions.
- Identify and develop procedures for and oversee the collection of data for and reporting on a range of LAA vital statistics.
- Oversee effective functioning of lease management system that processes lease applications and transactions transparently and reliably through achievement of set targets in a timely and costeffective manner.
- Preparation and execution of leases, consents, subleases, change of use, surrender and other documents in accordance with the LAA Act 2010 and Land Act 2010.
- Issuing notices for and collection of ground rents and other fees as necessary.
- Provision of assistance and advice to customers.
Reporting:
- Measurement of and reporting on customer service performance.
- Preparing regular operational, management and other reports as required for effective land administration.
- Provide such regular reports and briefs for the DG as he/she may require.
Knowledge:
- Land law, tenure system, land management and administration practice in Lesotho and OR similar jurisdiction.
- Best practice in tenure management and administration in the region and worldwide.
- Modern land management system, procedures, and practices.
Strategic and Executive Management Competencies
The ability to build trust and demonstrate personal accountability.
The ability to effectively execute plans and initiatives.
The ability to remain flexible and adapt to changing situations.
The ability to lead through managing change, setting divisional targets, solving problems and making decisions, understanding and navigating complex situations.
The ability to lead others through communicating effectively, coaching and mentoring, building and maintaining relationships, managing effective teams and work groups.
The ability to demonstrate ethics and integrity, exhibiting leadership stature, adaptability, capacity to learn and displaying drive and purpose.
Managerial and Technical Competencies:
- Ability to maintain a high level of accuracy in preparing information and attention to detail.
- Knowledge and understanding of the land management system and the impact of transactions captured on other related systems.
- Ability to work with sensitive and confidential information and maintain the utmost confidentiality in customer information.
- Strong customer service focus and ability to communicate effectively with customers.
Generic Competencies:
- Co-ordination Skills
- Analytical Skills
- Interpersonal Skills
- Team Working Skills
- Problem Solving Skills
- Project Management skills
Qualifications:
- A post graduate qualification from a recognised university in any of the following: land related field; business\ leadership management and administration; Customer Relationship Management.
- A Degree in land related discipline plus 10 years work experience, 7 of which should be in a senior management in customer relationship.
Experience:
- At least 7 years’ management experience of which 5 years should have been in senior management level.
- Experience in a service-oriented or consulting organisation, an experience in a land related organisation will be added advantage.
Submission of Applications
All applications must include a fully completed LAA application form, a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.ls.
Requests for further information and completed application forms should be emailed to [email protected], for the attention of The Director of Corporate Services, Land Administration Authority. The email subject line, should clearly state the position applied for.
Applications must be received on or before Friday, 23rd February 2024. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose).
Applicants who do not hear from the Authority by 09th March 2024 may assume that their applications have not been successful.