Director, Human Resource Operations, Recruitment, and Client Services

THE BANK:

Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 81 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is to deliver financial and technical support for transformative projects in Regional Member Countries that will reduce poverty through inclusive and sustainable economic growth. To sharply focus the objectives of its Ten-Year Strategy and ensure greater developmental impact, five major areas (“High 5s”), all of which will accelerate our delivery for Africa have been identified for scaling up: Light up and power Africa, Feed Africa, Industrialize Africa, Integrate Africa, and Improve the quality of life for the people of Africa.

THE COMPLEX:

The People and Talent Management Complex (PTVP), will retain overall responsibility for attracting, developing, motivating, and retaining a strong complement of professionals, support staff and contingent staff to deliver the business of the Bank into the future. The PTVP Complex is responsible for ensuring effective systems and controls for people and talent management from talent sourcing to retirement. The PTVP Complex is also responsible for the effective administration of the Bank’s benefit plans (medical and staff retirement) and ensuring the financial sustainability of these plans.

THE HIRING DEPARTMENT:

The Human Resources Operations, Recruitment & Client Services Department (PTCS), focuses on interfacing directly with staff clients through integrated client services to internal and external stakeholders (through HR Operations, Recruitment and Talent Acquisition, HR Business Partnering, and Staff Engagement initiatives). This helps the Bank to achieve its strategic agenda through attraction, development, engagement, motivation and retention of a best-in-class workforce.

The Department is responsible for leading teams in charge of specialized people processes and operations (HR Administration, Payroll, Benefits Management, HR Information systems and processes); talent acquisition and retention; HR strategic business partnership for the Bank and separation or exit management. Operating in a business partnering environment, HR Operations, Recruitment, and Client Services Department supports key business initiatives which ensures that core people processes and policies run smoothly and are aligned to the Bank’s strategy. The Director leads a team that works closely with senior leaders to deliver on talent acquisition, optimization, and retention and on key people needs, such as effective people management, employee motivation, staff engagement, and performance management.                                                                                                         

THE POSITION:

The Director – Human Resources Operations, Recruitment and Client Services oversees the management of two (2) Divisions namely: (i) Client Relations and Staff Engagement (PTCS.1) and (ii) Human Resources Operations (PTCS.2). Reporting to and partnering with the Vice-President, People, and Talent Management, the Director, Human Resources Operations, Recruitment, and Client Services leads a professional HR team in developing organizational strategies, programs, policies, and procedures that enhance the Bank’s brand and strengthen the employee value proposition, while leading the delivery of the Bank’s People Strategy. As a key member of the leadership team, the Director of Human Resources Operations, Recruitment, and Client Services works with highly motivated specialists to ensure that the core people operations, policy implementation, and practices are effective, efficient and fit for purpose.

The core mandate of the Human Resources Operations, Recruitment, and Client Services Director is to address all issues/areas related to core people processes and Human Resources operations, policy implementation, lead best-in-class recruitment operations that build a team of top talent for the Bank, and embed the HR Partnership model in the Bank, leading to improved staff engagement and service delivery. The Director ensures that the Bank transforms into an enhanced strategic people-focused organization delivering excellent service.

---

KEY FUNCTIONS:

Under the overall supervision of the Vice President, People and Talent Management (PTVP), the Director Human Resources Operations, Recruitment, and Client Services Department, will be responsible for contributing to the Bank’s goals, success and development impact by:

1. Contributing to the execution of the Banks People strategy and plan; organize, direct, and coordinate the Department’s work plan and related resource planning and utilization; assign projects and programmatic responsibilities; review and evaluate work methods and procedures; engage staff to prevent and/or identify and resolve problems.
2. Executing the Bank’s people priorities, ensuring people and talent management best practices are applied consistently, leading to a positive and inspiring organizational culture in the Bank.
3. Functioning as a strategic people and talent management business advisor to the Bank’s Senior Management, regarding key people and talent management organizational and management issues, sharing expertise and data-driven recommendations rooted in contextualized best practices.
4. Providing guidance and input in organization design interventions, workforce planning, and realignment process, and guide risk management and investigations related to people and talent management.
5. Partnering with Senior Management in creating a culture in which gender equality, diversity, and inclusion are reflected in the application of people and talent management policies and practices, and all employee experiences at the Bank.
6. Serving as a thought leader to technical teams and coordinate planning and regular measurement and interpretation of staff satisfaction surveys, motivation, and managerial effectiveness; driving the action planning needed to enhance staff engagement, organizational performance, and productivity, using effective communication strategies to ensure a cohesive approach.
7. Incubating and testing new people and talent management ideas and processes within the people and talent management operations function and organize pilot programs to ensure rollouts are thoroughly vetted and streamlined before launch.
8. Collaborating with Senior Management to identify gaps in team structures while ensuring timely recruitment, focusing on increasing the diverse representation of staff from all member countries.
9. Ensuring adequate flow of knowledge and expertise so that clients receive the highest quality support and understanding they need, when and where they need it, and championing the importance of adhering to organizational policies and procedures, including confidentiality.
10. Proactively developing timely people and talent management dashboards, encouraging data-driven decision making.
11. Formulating and recommending human resources policies and programs in line with the Bank’s strategies and priorities, in the different aspects of people and talent management, including institutional capacity building, staff mobility, and young professionals.
12. Providing leadership and direction to management in the implementation of institutional and people and talent management reforms, by establishing appropriate linkages to the overall strategy of the Bank.
13. Resource Management – accountable for delivering the agreed upon work program through cost-effective use of resources within the agreed parameters and in compliance with internal controls and policies.
14. Building and maintaining networks of senior people and talent management professionals in other international organizations as well as key global companies in the private sector, to share information and bring in the latest external thinking and best practices.
15. Building and maintaining strong working relationships with clients to both understand their needs and communicate the direction of programs and initiatives.
16. Providing leadership, direction, coaching, and feedback to develop a high performing and talented team, and sustain a high performing team over time through effective people management.
17. Advising Senior Management on the vision and strategic framework for managing its people and talent management and the supporting policies and practices to use Bank staff effectively.
18. Representing the Department at corporate level forums and committees.

---

COMPETENCIES (skills, experience, and knowledge):

1. A Master’s degree in Business Administration, Human Resources Management, Organizational Development, Law or related disciplines. A professional qualification in people and talent management; HR management or project management will be an added value.
2. At least ten (10) years of extensive and progressive experience in Human Resource Management, five (5) years of which should have been in a managerial role and/or in supervising a team and coordinating work programs or projects.
3. Demonstrable experience executing organizational transformational change and improvement of processes.
4. Working experience in a multilateral development organization is an asset.
5. Demonstrable experience of working in a client-centric, business partnering environment.
6. Sound understanding of the business and operational needs with proven capacity to innovate, promote and direct change initiatives in corporate human resource policies and services in large organizations.
7. Proven experience in people and talent management theories and principles, policy and strategy development, talent and performance management, career development, and other functional areas of people management.
8. Proven record of building and managing teams and creating an enabling environment, including leading, supervising, mentoring, developing, and evaluating staff.
9. Demonstrated experience in successfully translating business and people and talent management strategies into the design and implementation of programs in the position’s area of responsibility.
10. Strong generalist people and talent management experience, especially in; (i) supporting managers and staff in planning and implementing change, (ii) people and talent management Operations, (iii) people search, attraction, selection, and retention, (iv) culture change and management, (v) equal opportunities and employment policies, (vi) management of people and talent management information systems and processes (vii) leadership competence including coaching and mentoring (viii) people planning and succession management.
11. Sound analytical skills – ability to build and analyze people and talent management data accuracy, including people and talent management KPIs.
12. Proven track record in people and talent management Projects Management.
13. Ability to communicate and write effectively in French or English, with a good working knowledge of the other language.
14. Competence in using standard Microsoft Office Suite applications, ERP Systems (preferably SAP HR), e-Recruitment systems, and project management software like share point or any similar software.

 

THIS POSITION IS CLASSIFIED AS AN INTERNATIONAL RECRUITMENT AND ATTRACTS INTERNATIONAL TERMS AND CONDITIONS OF EMPLOYMENT.