Are you a Mosotho trailblazer looking to advance your career by joining an innovative team that is committed to delivering results?
If you have grit, integrity and a desire to accelerate your growth in a high performance environment, FNB Lesotho is looking for you.
about us
- Take pride in what we do and our contributions to our organisation.
- In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
purpose
To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.
experience and qualifications
- Diploma in Business studies or equivalent.
- 1-2 Years related experience.
responsibilities
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
- Manage the migration of accounts from transactional to Self Service.
- Manage the growth of active customer Account Base to increase client base.
- Maximise cross sell opportunities and strengthen client relationships.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies.
Closing date: 04 March 2020