Measure, analyse and interpret digital analytics and digital performance activities. Ensure data is accurate and significant and provide analysis and reporting on actionable insight to assist in the identification and implementation of specific solutions within the business.
Analyse all digital metrics/performance (online quoting, claims and amendments including but not limited to:
Dashboards, Hot jar, Sales Funnels (GM, Qlickview) etc. In order to make inferences for decision making.Insights and Reporting
Contribute to the design and creation of reporting strategies, templates, dashboards, scorecards, and metrics. Write detailed reports to identify, troubleshoot and interpret data patterns and trends. Translate those insights into actionable recommendations and present the reports and data to management.
Data and Analytics Strategy
Make recommendations to improve data and analytics systems and platforms, contributing to the continuous
improvement and refinement of data and analytics strategy.
Data Management
Use data management systems to deliver prescribed outcomes and perform implementation of AB tests. Work
with the user researcher to measure the performance of digital changes.
Stakeholder Engagement
Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available, i.e. Board Reporting and CEO Reports.
Design and Conceptualization
Coordinate the design, development, deployment and maintenance of a company’s online presence (Webmaster).
Budgeting & Costing
Provide expenditure compilation and budgets for the Digital Division and analyse costs against budget and forecast.
Continuous Improvement
Identify and participate in continuous improvement initiatives.
Data-driven Product and Service Improvement
Support data-driven analysis to identify opportunities for product/service improvement.
Compliance
Ensure compliance with Data Privacy and Protection Guidelines. Deliver on TCF principles in alignment with
regulatory requirements.
Capability
Behavioural Competencies
Manages complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Optimizes work processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Cultivates innovation
Creates new and better ways for the organization to be successful. For example, approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others’ creative ideas and solutions and provides helpful input to enhance them.
Plans and aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Action oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Balances stakeholders
Anticipates and balances the needs of multiple stakeholders. For example, ensures that own efforts meet the needs and requirements of internal and external stakeholders. Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input.
Communicates effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Ensures accountability
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Interpersonal savvy
Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
Persuades
Uses compelling arguments to gain the support and commitment of others. For example, convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
Being resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Customer focus
Builds strong customer relationships and delivers customer centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Technical Competencies
Data Collection and analysis
Provide technical guidance when required to analyse data trends for use in reports to help guide decision making.
Computer skills
Support business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Reporting
Provide technical guidance when required to create relevant, lucid and effective reports.
Web page creation and editing
Apply concepts of knowledge / skill and provide technical guidance when required.
Planning and Organizing
Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Business Requirements Analysis
Provide technical guidance when required to analyse the business requirements that IT solutions must meet.
Compliance
Provide technical guidance when required to achieve full compliance with applicable rules and regulations in
management and/or operations.
Numerical Skills
Use an understanding of numerical concepts to perform mathematical operations such as report analysis and provide technical guidance when required.
Verbal Communication
Use clear and effective verbal communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.
Presentation skills
Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.
Commercial Acumen
Apply understanding of the business environment and objectives to develop solutions and provide technical
assistance when necessary.
Customer and Market Analysis
Conduct research and analyse data and provide technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
Policy and procedures
Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.