Job Purpose
To support with the design and effective cascade of the Division’s strategy and to ensure that the business delivers a sustainable return on distribution investment (RODI).
Job Responsibilities
- Coordinate executive reporting and analytics, showcasing business performance to relevant stakeholders.
- Research, analyse and deliver on stakeholder query resolution.
- Identify stakeholder requirements & collaborate across divisions.
- Maintain & coordinate team and stakeholder effectiveness & disciplines.
- Understand client needs and manage client expectations.
- Deliver & maintain client service standards.
- Build sound professional relationships, understand & met client needs.
- Develop trusting / professional internal relationships with stakeholders.
- Develop collaborative relationships with contractors, consultants and suppliers.
- Obtain “buy-in” for value-adding projects; systems, products and processes.
- Minimize risk & enhance customer satisfaction.
- Develop embedded reporting processes & ensure alignment with Nedbank standards.
- Drive processes to improve internal customer satisfaction within the organization.
- Report & present findings enabling decision execution in accordance with regulations and legislation.
- Improve customer delivery and experience.
- Encourage a proactive environment of quality analytics & strategic insights.
- Oversee the delivery of reporting solutions, monitor, examine & make recommendations for improvements.
- Review and complete work to plan.
- Monitor & comply with risk standards and take corrective action.
- Identify & resolve work obstacles & problems.
- Contribute to the crafting of policies, procedures, standards and processes which contributes to improved client service.
- Implement and improve work methods, processes and systems.
- Manage the communication landscape and governance to stakeholders.
- Manage staff performance and maintain a high performing team.
- Mentor & coach staff on identified performance gaps.
- Motivate staff to perform & contribute to the success of the business.
- Create an environment of teamwork and encourage staff to share information and participate in the decision making processes.
- Stay abreast in field of expertise & deliver on the expectations from stakeholders.
- Contribute to team effectiveness.
- Ensure Talent management policies and principles are applied.
- Ensure self & staff understands & embrace the Nedbank Vision & Values.
- Manage the on boarding process of new employees.
- Ensure team transformational targets are met.
Minimum Experience Level
3- 5 years experience in project management, analytical and strategic environment – managing a team of people – Retail Banking distribution expertise
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Relevant Honours Degree in Business or Commerce
Type of Exposure
- Communicating job requirements and performance standards to others
- Conducting performance appraisal interviews
- Conducting performance feedback meetings
- Implementing a strategic plan
- Checking performance data to measure employee performance
- Coaching and mentoring of others
- Managing business risks
- Sound analytical experience and knowledge
- Exposure to strategy formulation
- Building and maintaining effective relationships externally and internally