Job Purpose
• To ensure Relationship Banking and Direct Banking customers are smoothly and swiftly registered on Business Online and Enterprise Online (EOL) by providing adequate support to Relationship Managers
• Onboard newly employed Relationship Managers on system functionality and administration processes
• Provide first line support for existing Relationship managers
• Train and provide system support services to customer facing staff
Key Responsibilities/Accountabilities
• Establishes, manages and strengthens working relationships with Relationship Banking and Direct Banking through timeous and quality communication.
• Provide first line support for customer facing staff
• Attend to any system operational queries and take ownership of any handoffs required to resolve the queries
• Keep Relationship Managers informed of progress whilst resolving queries
• Escalate any outstanding matters/issues posing potential risk to line management timeously in order to avoid further customer escalations/ complaints
• Provide ongoing feedback to Digital Channels on customer insights to aid in decision making business decisions
Preferred Qualification and Experience
- Degree in IT/ Computer Science or BCom Degree or related field
- 1-2 years experience within the Channel environment or digital delivery environment for financial services
- Experience in IT with a good understanding of customer relations and business management
- Experience in a customer service environment with a good understanding of customer service principles and being able to identify revenue opportunities.
Knowledge/Technical Skills/Expertise
- Good Communicator
- Product Savviness
- Financial Acumen
- Adherence to compliance
Apply here!