Digital Channels Support Consultant


Job Purpose

• To ensure Relationship Banking and Direct Banking customers are smoothly and swiftly registered on Business Online and Enterprise Online (EOL) by providing adequate support to Relationship Managers
• Onboard newly employed Relationship Managers on system functionality and administration processes
• Provide first line support for existing Relationship managers
• Train and provide system support services to customer facing staff

Key Responsibilities/Accountabilities

• Establishes, manages and strengthens working relationships with Relationship Banking and Direct Banking  through timeous and quality communication.
• Provide first line support for customer facing staff
• Attend to any system operational queries and take ownership of any handoffs required to resolve the queries
• Keep Relationship Managers informed of progress whilst resolving queries
• Escalate any outstanding matters/issues posing potential risk to line management timeously in order to avoid further customer escalations/ complaints
• Provide ongoing feedback to Digital Channels on customer insights to aid in decision making business decisions

Preferred Qualification and Experience

  • Degree in IT/ Computer Science or  BCom Degree or  related field
  • 1-2 years  experience within the Channel environment or digital delivery environment for financial services 
  • Experience in IT with a good understanding of customer relations and business management
  • Experience in a customer service environment with a good understanding of customer service principles and being able to identify revenue opportunities.

Knowledge/Technical Skills/Expertise

  • Good Communicator
  • Product Savviness
  • Financial Acumen
  • Adherence to compliance

Apply here!