Job Purpose
- To ensure 98% ATMs services uptime by ensuring that adequate support is provided to ATMs operation, monitoring of ATMs uptime and ensuring all ATMs issues are resolved within the agreed SLAs.
- Understand and manage the reporting tools and all reports associated with ATM’s through an effective system of controls, as well as maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
- Generate ATMs uptime and incidents reports and share with stakeholders for resolutions, e.g. Branch Custodians, CMU, SBV, GRES and IT
- Effective Monitoring of ATMs using Aptra Vision, Sparrow, Custodian tool and Finacle.
- Liaise with SBV on matters related to ATMs serviced by SBV.
- Log ATM incidents with IT Helpdesk, SBV and other related ATM Stakeholders.
- Liaise daily with SBV, Branch Custodians, IT Channels, IT Infrastructure, GRES, CMU, Bytes/Comnet and Physical Security on ATM issues and incidents.
- Ensure that SBV collects and delivers retained cards to respective branches daily and copies properly filed.
- Establish a co-operative working relationship with IT, Branch Custodians, Marketing, GRES, Physical Security, Finance, Reconciliation, Procurement and Bytes/Comnet.
- Ensure that ATM surprise checks and ATM site inspections are conducted Bi-annually.
- Must ensure that ATM Management tool reporting is done daily.
- Ensure ATMs uptime of 98%
- Must be familiar with the SLB/SBV SLA, SLB/Bytes SLA and maintain compliance thereto.
- Produce weekly and Monthly ATM performance reports and adhoc reports
- Participate in formulating and reviewing ATM processes.
- Participate in ATMs Performance monthly meeting with IT, Bytes, Procurement, CMU and SBV.
- Provide training on ATM services and processes
- Provide ATMs funding requirements.
- Liaise with GRES to ensure that ATMs are loaded with electricity units in time
Preferred Qualification and Experience
- Business or IT Degree as a minimum requirement.
- Appreciation and familiarity to ATM services and processes
- Comprehensive knowledge of the bank’s laid-down policies and procedures regarding security of cash.
- Computer literate
Knowledge/Technical Skills/Expertise
- Required to follow laid-down policies and procedures at all times.
- Ability to resolve diverse problems in the area, using own judgement and discretion
- Planning is generally on a daily, weekly and monthly basis.
- Able to take initiative within limits of authority
Apply here!