The Desktop Support Engineering position is responsible for the design, implementation, and maintenance of the enterprise desktop environment. Responsibilities include assisting in the engineering of the standard desktop platform, design and implementation of the desktop imaging solution and system lifecycle management, application packaging, compatibility and deployment testing, hardware management and support using vendor provided tools. Additionally, this role is responsible for troubleshooting and resolving desktop/platform related issues and providing third level operational support. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.
You will join a passionate and talented team in an innovative IT company. We are currently recruiting for an experienced internal Desktop Support Engineer to join our team. You will be an essential part of improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.
Who we are looking for:
- Energetic;
- Passionate about Technology;
- Able to work collaboratively within a team environment, whilst driving specific objectives individually;
- Driven for success;
- Adaptable and flexible;
- Neat and presentable;
- Structured
- Ability to write, update and maintain locally developed documentation.
- Possesses strong communication and interpersonal skills.
- Ability to communicate effectively and interact with diverse personalities as part of a multi-cultural, global organization
Responsibilities:
- Implement advance IT infrastructure technology as required. Understand business requirements and translate them to technical specifications; develop project plans, procure resources, monitor progress, and provide regular status reports to IT management.
- Functions as the primary technical liaison between Infrastructure and other IT teams, vendors, partners, as well as the business to design Desktop/Infrastructure solutions
- Will be involved with the architecture, design, implementation, and maintenance of the enterprise desktop environment
- Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues or vulnerabilities.
- Maintain and enforce up-to-date industry standards and best practices that ensures the integrity and operations of the desktop environment and its supporting back-end systems
- Research, recommend, and implement solutions to improve and keep current the desktop experience
- Requires good judgement to define and accomplish goals while performing a variety of complicated tasks and leading/directing the work of others.
Key Relationships:
- Desktop Engineering, Infrastructure, Global Desktop Support as well as various other IT Groups; occasionally end users.
Qualifications:
Within this corporate IT environment, you will be required to have:
- 5+ years of IT experience
- 2+ years of experience with SCCM and Microsoft Endpoint Manager Intune
- SCCM experience in Application packaging and deploying to multiple geographic locations with more than 1500 end points.
- Excellent desktop hardware and software diagnostic capabilities
- Mobile Device Management
- MAC Administration
- VB and PowerShell scripting
- Knowledge of network security practices
- Active directory configurations and architecture
- VMware knowledge is advantageous.
- Excellent problem-solving, multitasking skills and the ability to work independently.
- Ability and willingness to work outside of normal and traditional hours.
Preferred Qualifications:
- Bachelor’s degree in Computer Science or Information Technology.
- Information Technology Infrastructure Library (ITIL)
- CompTIA A+ Certification
- Microsoft Certified Solutions Expert (MCSE)
Reward
We offer a highly competitive rewards and benefits package including private healthcare, pension, life cover, child care vouchers and an annual gym subsidization. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, team players with passion, integrity and effectiveness. We strive to attract exceptional people who have ‘’that extra something’’ and really enjoy what they do. Are you ready to jump onboard with us?
Mimecast is a global company with certain business operations in North America. By responding to this advertisement you are agreeing to your details, including any personally identifiable information therein, to be transferred to Mimecast North America, Inc. Mimecast North America, Inc will maintain adequate technical and organizational measure to protect your personally identifiable information and shall use it for the purposes of assessing suitability for this role. Should you wish to respond to this advertisement but do not consent to such transfer, please notify us in advance so that we are able to make alternative arrangements.
Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.