RIGHT TO CARE
Position: Demand Creation Officer x 1
Location: Maseru
Contract type: Fixed-Term until 31 May 2024
Minimum Required Qualifications and Experience
• Diploma in General Nursing and Midwifery
• Desirable bachelor’s degree in nursing
• Post-graduate diploma in HIV/AIDS management
• Experience in management of records and files
• Basic understanding of HIV & AIDS and other chronic conditions
• Active mobilization of patients through health talks.
• Experience in a public health setting desirable
• Experience working with PEPFAR/USAID Implementing partners
TECHNICAL AND BEHAVIOURAL COMPETENCIES
• Knowledge of the Lesotho public healthcare environment
• Maintain patient confidentiality
• Be consistent and reliable in reporting to all stakeholders.
• Computer literate and willing to learn and use any other software systems the company requires in the execution of the CDU
process
KEY PERFORMANCE AREAS
• Ensure patients understand the decentralised drug distribution system and benefits to them.
• Ensure patients understand the process and criteria for accessing the decentralised drug distribution program.
• Ensure that patients identified as eligible by clinicians receive their appointment dates for next collection.
• Source and sort potential patient files at each facility and channel towards clinicians.
• Support consenting patients to use the decentralised drug distribution program.
• Ensure patients understand the pick-up cycle.
• Handle additional patient queries.
• Escalate problems through appropriate channels.
• Liaise with site staff and call centre in tracking and following up with enrolled patients.
• Support the process of co-ordinating and preparing scripts that need to be sent for capturing.
• Manage rejected scripts on behalf of CDU and liaise with facilities and call centre to provide reasons for rejection.
• Communicating with automated sites, CDU and other relevant partners to ensure ensure patients are serviced optimally.
Deadline: 21st February 2024
Contact Email: [email protected]