Customer Support Specialist
We’re looking for a full-time, experienced customer support specialist. The primary responsibility of this role is to be the point of contact for our members, providing care and understanding whilst identifying the bigger issues at hand.
You will work closely with the Product and Dev teams, informing decisions for product improvements. You will set up and optimise processes in place for reporting issues, finding and improving ways to integrate the voice of our community in our work. Feeld is a fully remote, flat, non-hierarchical, squads & tribes-based organisation — the spirit of experimentation lives in our structure as much as our product.
Moderation
- Experience moderating online communities, blocking and removing users when needed, and keeping guidelines and policies up-to-date.
- Experience handling sensitive cases in relation to online behaviour.
Product and Technical Support
- Experience with digital products, like apps and websites
- Understanding of basic functionalities of such products
- Ability to quickly learn and understand frameworks and technologies used
- Familiarity with Slack, Intercom, Notion, Clubhouse preferred
Copywriting
- Excellent writing and editing skills
- Experience writing and editing content
General experience
- Strong problem-solver and critical thinker
- Powerful sense of empathy
- Emotionally resilient
- Proactive attitude and ability to self-manage
- Extensive customer-facing experience
- A passion for our product’s aims
- Additional languages a bonus
- Preference for candidates in European time zones
What we offer
- Flexible working hours
- Unlimited holidays
- Fully remote
- Independent expense account for the purposes of education, growth, personal care, and co-working space
- Annual team-wide retreats
- Organisational transparency – open data, open salaries, open equity
- Flat, non-hierarchical, self-managed structure
- Access to our Feeld Flat in Porto, Portugal where you can stay anytime
- A talented, friendly team to work alongside you