Organization: Intellivisit, Inc.
What we are looking for:
Intellivisit is seeking a Customer Support Specialist to deliver an outstanding experience for users of its virtual health application. Strong knowledge and experience working with consumer-facing technology applications is key. In this role your responsibilities will consist of customer support (75%) and user engagement (25%). Experience supporting telehealth is strongly preferred. We are seeking someone who has some flexibility in their availability. This is a remote position.
What you will do:
Customer Support
- Respond to inbound calls and ensure patients and clinicians are able to access all available features in the application.
- Apply technical troubleshooting skills to assess unfamiliar customer support issues as they arise and identify causes and solutions
- Document resolution of call contacts and escalate issues or bugs to the appropriate level.
- Provide clients and users with a positive experience in your interactions
- Deliver extraordinary customer service by responding to the patient’s questions or concerns in a timely manner
User Engagement
- Respond to customer feedback with proactive messaging to users
- Develop recommendation for product and process improvement based on user feedback
- Facilitate user surveys and develop testimonials through user engagement.
- Provide clients and users with a positive experience in your interactions
Requirements:
- 5+ years job related experience providing customer support for a technology application
- Demonstrated ability to deliver an extraordinary customer experience
- Strong technical skills to assist consumers in accessing technology
- Experience creating documents and visual depictions through Microsoft Suite (Excel, Word, PPT, Visio) or similar software (preferred)
- Experience providing technical customer support for telehealth (strongly preferred)
- Experience with Zendesk (preferred)
Job Type: Full-time
Salary: $20.00 /hour
Experience:
- technical customer support: 5 years (Required)
- telehealth support: 2 years (Preferred)
Shifts:
- Evening (Required)
- Morning (Required)
- Mid-Day (Required)
Application Question:
- Please describe your experience providing technical customer support. Do you have experience supporting telehealth?
Work Location:
Benefits:
Communication method(s) used:
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Other duties as requested
This Job Is:
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday
- Weekends required
Company’s website:
Work Remotely: