Apollo is the most intelligent, data-first engagement platform helping sales and marketing teams to connect their solutions with those who need them most. Apollo offers an integrated platform for predictive prospecting, sales engagement, and actionable analytics. The platform allows clients to link existing CRMs, such as Salesforce, with proprietary data collected from more than 200 million contacts at 10 million companies – connecting sales teams with the right potential customers at the right time.
We are looking for a Customer Support Specialist to help define our customer experience and become a core contributor to building a world-class support organization. Our ideal candidate is someone who truly cares about client success, has experience and passion in teaching and troubleshooting software.
The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a core member of our support team, you will help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform. Prior experience with Intercom, Salesforce, HubSpot, and ZenDesk is preferred.