HealthyWage is a leading provider of fitness challenges for Fortune 500 companies and other employers. HealthyWage also offers products directly to consumers, including the innovative and exciting HealthyWager, which lets you make a bet on your own weight loss.
About the Position
We are looking for several part-time remote (work-from-home) customer service professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends. This is an amazing opportunity to help make a difference in the lives of people all over the world – all from the comfort of home!
What You’ll Do
- Field incoming email support tickets and phone calls from potential, current, and past participants.
- Engage with our participants via the support feeds within our challenge platform; Answer questions, provide encouragement, and ensure a supportive environment.
- Assist with additional administrative duties as needed.
Qualifications
- Customer support experience, including processing of customer support emails and phone calls. ZenDesk experience preferred but not required.
- Friendly, polished, and genuinely interested in helping and supporting our participants.
- Must be able to speak and write professionally, and with proper grammar/spelling.
- Familiarity with a broad range of administrative duties including email correspondence, data entry/management, and reporting.
- Google Drive or Microsoft Office experience.
- Though not required, the ideal candidate will have prior experience in the health & wellness space.
- Quick learner who can work independently and enjoys being challenged.
- Flexible availability. We will work with you to create a set schedule but do note some shifts will require evenings and weekends.
What we offer
- Competitive salary
- Virtual Office Program, which allows you to work from anywhere, as long as you have access to outstanding Internet service and can get the job done. The Virtual Office Program is one of the best parts about working at HealthyWage. We’ve adopted tools that foster a strong, fun, fulfilling and productive work culture, even though most of us are distributed around the country. The Virtual Office Program is amazing for professionals who also happen to be expecting mothers, parents of young and school-age children, people with pets, people who get restless living in one place for too long, and people who just want to be able to work from the mountains or the beach or the farm…or New York City minus the crowded subway ride.
Interested candidates should complete the following questionnaire to be considered for the position: https://bit.ly/2nHf1gg
Inquiries made by phone or email will not be considered.
Job Type: Part-time
Work Location:
Communication method(s) used:
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
Job Tasks:
- Answering customer questions
- Troubleshooting and solving problems
- Preparing reports
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- People-oriented — supportive and fairness-focused
- Outcome-oriented — results-focused with strong performance culture