If you feel you have what it takes to make a positive difference in someone’s day then you are the candidate we are looking for ! We are the Premier Virtual Call Center that can offer you the opportunity of a lifetime to work with fortune 500 companies right from the comfort of your own home. With contracts provided in over 40 states, we are rapidly growing with our industry and have an ongoing need to fill our clients’ customer support needs with the best quality and professionalism that exists.
It will not take long to see why Communication Linx stands alone in every aspect of remote customer support with performance incentives, referral bonuses, consistent support as you work independently and so much more. Apply today for immediate consideration in becoming part of the best team of Customer Support Professionals that work from the comfort of home.
Below is an overview of what it takes to secure an opportunity with Communication Linx:
Some general responsibilities you can expect:
- Answering customer questions and/or concerns about a product or service via inbound/outbound phone call, email, and/or video chat
- Provide resolutions for customers during your first interaction with them
- Meet Client performance metrics
- Building rapport and maintaining a positive experience for customers
Qualifications we look for in a candidate:
- Have a working knowledge of web browsers/search engines (Chrome, Mozilla Firefox, Internet Explorer, etc.)
- Must be able to exude compassion, empathy, and patience with every customer
- Show the ability to navigate/toggle multiple software systems
- Must be able to research, analyze, and determine the appropriate course of action for customers
- Must have the ability to document customer account activities timely, thoroughly and concisely
- Kindly and efficiently resolve issues and set appropriate expectations with customers
- Maintain a friendly atmosphere and positive customer experience at all times
Minimum Requirements are:
- Laptop or Desktop Computer
- Approved Headset
- Internet Service
- Home Office Space/Environment
- Service a minimum of 20 hours per week per client
Experience:
- Minimum 1+ yr. experience in customer service
- Some College Education preferred
- Must be able to type a minimum of 35 wpm
Job Types: Full-time, Part-time, Contract
Experience:
- Customer Service: 1 year (Required)
Work authorization:
Work environment:
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