CUSTOMER SUPPORT PHONE REPRESENTATIVE
Remote job
Job Description
Ylopo is looking for a Customer Support Phone Representative to join our Manila team to work alongside our US operations group. Primary responsibilities will include: answering inbound phone calls for our support and sales teams, making outbound calls to reach out to clients with missing information that is needed for new client onboarding, properly documenting information related to the calls, and communicating with our Account Managers and Technical Support Team members regarding client issues. There will be instances wherein the team member might need to answer tickets depending on their bandwidth for the day.
SKILLS:
- Phone Support
- Admin Assistant
- Data Entry
- Email Management
- Personal Assistant
- Technical Support experience is a plus
MAGIC WORD: ANGEL
Requirements
Job Requirements:
- EXCELLENT English verbal communication skills
- EXCELLENT written English skills
- Excellent English comprehension skills
- Keen attention to detail
- Can think on his/her feet and can provide prompt responses and resolutions
- Able to take detailed notes regarding client issues and conversations
- Great at setting expectations and handling a large volume of requests from clients
- Ability to work US hours from 9am to 6pm PST
- Noise free working environment
- Understanding of real estate industry or previous work in real estate is a plus, but not required
System Requirements:
- Processor should be 2.4 ghz and above, Intel core 5/7 or equal is highly required
- Ram should be at least 8 gig with 100 gb Free disk space
- Should have a back-up Computer with the same specs
- A Headset with noise cancelling feature is a must
- At least 10 mbps & up wired connection for main isp
- Access to consistent internet, including ideally backup generators if power is down
- strictly no USB Sticks allowed for back-up is