- Provide support to customers via telephone, email and helpdesk application
- Systems monitoring
- Incident Logging on helpdesk application
- Diagnose and resolve customers problems
- Ensure that customers are kept up to date at all times
- Customer On-boarding
- Customer training
- Testing
Requirements:
- Must be currently studying an IT diploma or degree part time or just have completed a diplomadegree and looking for real world experience
- Must be computer literate and tech savvy
- A basic understanding of business concepts and the way in which business operate
- General problem solving ability and attention to detail
- Self-motivated and a desire to learn is ESSENTIAL
Advantageous Skills
- Knowledge of computer programming languages such as PHP, Java, javaScript, C# etc
- Knowledge of XML and XML transformation languages
- Knowledge of relational database management systems
- Knowledge of LinuxUnix
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].
Risk & Business Analytics (RBA) provides customers with innovative solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk while enhancing operational efficiency through eight unique brands. RBA is a market segment of RELX and has more than 8,500 employees serving customers in over 180 countries. RBA’s eight brands include: LexisNexis Risk Solutions, Accuity, Proagrica, ICIS, Cirium, XpertHR, Nextens, and EG.