Customer Support Engineers Interns (graduate programme) – Home Based

Job Title

Customer Support Engineers Interns (graduate programme)

Job Description

Location: Johannesburg, South Africa
Start date: April 2019

Duration: 12 months

At Philips, we are striving to make the world healthier and more sustainable through innovation, with the goal of improving the lives of 3 billion people a year by 2025.

It’s true that at 127 years old, we’re much older than you, but we’ve been around that long for a reason! The spirit of innovation and entrepreneurship is in our genes. Agility has helped us thrive, allowing us to reinvent ourselves and respond to global health challenges since the Philips brothers started out all those years ago. There’s no way we could have predicted more than a century ago that we’d be at the forefront of innovation and digital disruption today. But embracing the unexpected has led us here.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Don’t just learn to work – work to learn, surprise yourself with Philips!

We have been successfully running the Internship programme in South Africa for the last past five years and this year again we are expecting to bring onboard talented fresh graduates who will during the 12 months of internship not just learn to work but work to learn! Therefore, please apply now if you meet the below requirements:

In this role you will have the opportunity to utilize your theoretical background and skills to provide the best in class customer service. Play a key role in ensuring long term customer satisfaction and loyalty, as well in the growth of customer service and sales business, by supporting with preventive maintenance, installation, and repairs on core Philips Health Systems equipment.

You are part of Health System (HS) South Africa organization and will be based in our office in Johannesburg. You will report to the Customer Service Manager and you will closely collaborate with colleagues with multidisciplinary roles. Your assignments may require travelling in your dedicated geographical area.

You are responsible for:
Supporting and involving appropriate senior service personnel in all aspects around valid Philips procedures and policies.

Providing support to current Field Service Engineers’ on field based and remote technical support to customers and colleagues in line with relevant training and experience.

Learning how to carry out corrective, preventive, installation and field change order activities on complex healthcare systems.

Diagnosing mechanical, hardware and software system failures using established procedures and information.

Planning and determining fast and most cost effective repair/solution to minimize customer downtime.

Focusing on customer satisfaction & service quality KPIs for assigned accounts.

Developing and maintaining good relationships with customers and other FSEs in the team.

Keeping abreast of new technologies likely to affect Philips range of products.

Keeping records of all activities and trainings for review at any time.

Building up your own experience and share this with colleagues.

To succeed in this role, you should meet the following requirements:

Bachelor’s Degree in engineering (electronics/aeronautics/automation/bio-medical).

You must be a South African Graduate and have completed all modules/credits for the qualification mentioned above with a minimum of 60%.

Qualifications obtained post -2016 will be preferred.

Please indicate if you have completed the Practical 1 & Practical 2 on your CV.

Eager and willing to carry out corrective and preventative works for medical equipment.

Logical problem solver with ability to work independently.

Able to process knowledge across multi-modality and diverse product ranges.

Able to recognize new technologies and adapts to daily challenges.

In return, we offer you

A 12-month programme that will provide a unique opportunity to gain valuable skills in a supportive environment, learning on-the-job and in the classroom. The challenging and meaningful work you do will help clinicians in rural communities, clinics and hospitals provide vital healthcare for patients across Africa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Visit our careers site to learn more.

Application Process:
Applications must be accompanied by a recently updated comprehensive CV, certified copies of all qualifications (academic transcript must be attached) and certified copy of SA identity document.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.

Please note that due to the high volume of applications, communication will only be limited to shortlisted candidates.

Closing date: 8th March, 2019


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