Location: International, Anywhere; 100% Remote
Customer Success Manager
Do you want to collaborate with customers to solve complex, real-world problems by deploying software? Do you thrive in an environment where you are constantly learning and taking on new challenges? Do you love building relationships with customers? If you answered yes to those questions, then this might be the perfect role for you!
Mar-Kov is a company with headquarters in Canada that helps manufacturers excel through technology by providing focused applications for our customers in process manufacturing industries such as Cosmetics, Pharma, Food, Nutraceuticals, Paint, and others. Working at Mar-Kov will provide great pay, work-life balance, and a chance for growth. Mar-Kov is now permanently remote!
The role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization. We are looking for energetic, ambitious, and driven individuals who are looking to contribute from day one. You will work collaboratively with the team to implement the Mar-Kov software solution to our customers.
As Mar-Kov is a small, highly productive entrepreneurial team, the Customer Success Manager must be comfortable and capable of shifting gears and be highly adaptable to change.
If you are a star in this role, you will have the opportunity to advance your career at Mar-Kov and be a part of our rapid growth! ⭐
For more information visit https://www.mar-kov.com
What you’ll be doing:
- Working collaboratively with the customer success and product teams to implement the Mar-Kov software to our customers.
- Developing a deep knowledge of Mar-Kov’s software and how it benefits customers across many manufacturing industries.
- Developing and maintaining a healthy relationship with Mar-Kov customers; acts as the customer advocate and analyzes customer needs to deliver the best solution.
- Creating training and educational resources, including instruction videos and written procedures to augment the customer experience.
- Assisting in developing new project management tools and training process improvements.
- Minor technical duties including configuring the Mar-Kov software, bug reporting, product testing, quality control, and others.
You must have:
- Excellent verbal and written English
- Outstanding in organization, presentation, being detail oriented, and building relationships
- Great comfort with using Microsoft Office and working with a computer in general
- A love for constantly learning new things, and applying your knowledge to solve real world problems
- A desire to be part of a high-growth, transformational company that is bold, relentless, curious, and collaborative
It would be awesome if you had:
- A Bachelor’s degree in a Business or STEM related field
- Minimum 2 years’ relevant work experience in the industry
- Experience implementing software in a manufacturing industry
- Experience in the manufacturing industries including Cosmetics, Pharma, Food and Beverage, Nutritional Supplements, Paints and Coatings
- Experience in Customer Success, Customer Service, Project Management, or SaaS Support