Background:
This is a career-defining opportunity to be a part of a fast-growing tech company that is successfully implementing a key piece of the world’s blockchain infrastructure that will power the digital agreements of the future.
As a Customer Success Manager (CSM), you will act as a trusted advisor to Chainlink users, enabling them to use Chainlink services to achieve their business objectives.
In this role, you’ll partner with customers to develop and execute success plans, remove organizational and technical barriers, and identify opportunities to help customers expand their use of Chainlink services. You will recommend best practices and organizational changes to accelerate their onboarding and integration plans. In addition, you will act as a customer advocate when working with cross-functional teams to ensure we’re working in the best interests of our customers.
If you are an independent, high-achieving individual, who is able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive, we’d love to work with you.
Your Impact
- Own the relationship with customers at various stages of their lifecycle post-close, including: onboarding, implementation, launch, post-launch, adoption, and expansion
- Partner with customers to define success and build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals
- Serve as a representative of our customers back to internal cross-functional teams, advocating on their behalf to ensure we’re working in the best interests of our customers
- Collaborate with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives
- Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn; Perform quarterly health checks for strategic reviews
Requirements
- 3+ years of work experience in a customer-facing and/or client services role that requires deep product knowledge, ideally in technical solutions
- A passionate, self-starter with a can-do attitude. You’re eager to jump in and get things done but don’t get flustered in a fast-paced and often changing environment
- Extremely organized, responsive, and customer-focused
- A strategic thinker with excellent project management skills
- Passion for the blockchain space and its power to change the world for the better
About Us
This role is location agnostic anywhere in the world, but we ask that you overlap some working hours with Eastern Standard Time (EST).
We are a fully distributed team and have the tools and benefits to support you in your remote work environment.
Chainlink Labs is an Equal Opportunity Employer.
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