- Provide timely technical 2nd level resolution to customer lifecycle issues
- Implement complex business and customer solutions into the customer’s environment
- Provide customer engagement pre-sale to ensure technical environments and expertise requirements
- Establish and maintain successful technical relationships within key assigned account/agencies
- Capture actionable insights on the customer’s technical operating environments to advise product/development teams to plan product features, troubleshoot current issue and determine impact of technology changes
- Use NPS verbatim comments, Voice of the Customer feedback and peer-to-peer sharing to continue to refine processes, enhance performance and delight the customer
- Uncover revenue & implementation opportunities that grow and protect revenue
- Resolve customer problems or coordinate internal and external resources to get problems escalated and influence product direction
- Identify opportunities for additional products or implementation projects with customers to drive NET POS across the business
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.
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