LESOTHO ELECTRICITY COMPANY (PTY) LTD
VACANCY
Customer Services Manager
Customer Experience Division
ECED: CSD 003
Date: 13/02/2026
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned position. The position is on a five (5) year performance‑based contract and is tenable at Head Office, Maseru.
The incumbent will report to the Head of Customer Experience.
Qualifications, Experience & Other Requirements
• BComm Accounting
• Minimum of five (5) years’ experience in a managerial position in a customer services environment
• Master’s Degree in Business Administration or Finance (added advantage)
• Knowledge of utility operations and billing systems
• Excellent interpersonal and people skills
• Must be innovative and customer‑centric
Key Performance Areas
Customer Service Operations Management
• Develop customer services strategies; recommend and communicate policies and standards to guide business strategies
• Develop departmental operational plan
• Develop and enforce service standards
• Oversee daily operations of customer service teams
Customer Database, Receipting & Vending
• Maintain and update customer database
• Implement tariffs and timeously apply tariff changes to ensure accurate billing
• Review and recommend effective and efficient vending methods
• Establish an efficient interface with customers for handling all customer requirements
• Develop and enforce service standards
• Monitor Sales Agents
Sales Analysis
• Regularly update prepaid sales reports
How to Apply
Interested, suitably qualified candidates must email their applications together with educational certificates and transcripts to:
📧 [email protected]
Deadline: 27th February 2026
Important:
Applicants MUST download and complete the official application form available on the LEC website:
🔗 www.lec.co.ls → Opportunities → Careers
Enquiries
• 📧 [email protected]
• ☎️ 5227‑2110 / 5227‑2147