We are looking for a SSA Sales administrator to join our sales team and help us achieve our objectives. This candidate will serve as a point of contact for customers with queries about products, orders and deliveries, and provide support for sales representatives. The ideal candidate should be goal-oriented, has a deep knowledge of customer service best practices, have exceptional organizational skills and draw energy from being part of a team.
The greatest inventions would not be brought to market without the right project management and administrative support. Woven into every part of the organization, our Administrative teams makes sure our concepts become reality.
Key priorities:
Communicate with clients, Arranging Product Shipments and Resolving Customer Grievances/queries
Responsibilities
- Receive and process orders accurately and timeously
- Initiate required action for response to customer service requests for order changes
- Ensure and provide quality service to both internal and external customers.
- Ensure data accuracy in orders and invoices
- Ensure the completeness of export documents before sending the consignments
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Compile weekly backorder reports
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features
Education
- Matric
- Computer literate
- Proficiency in Excel would be beneficial
Experience and requirements
- Proven work experience as a Sales administrator or Sales support agent
- Export sales administration experience is a must
- Understanding of sales performance metrics
- Customer service experience
SAP knowledge is a requirement- SAP order processing will be an advantage
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
- Attention to detail is a must
Competencies:
- Strategic Thinking and Planning.
- Communication skills
- Cross functional capability
- Strong problem-solving ability, including metrics-driven thinking
- Foster collaboration
- Good query management
- High end interpersonal skills & Customer centricity
- Creativity & drive for results
- Planning and organizing
- Managing complexity
Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are …
Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.
We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
INVENT.
IMPACT.
INSPIRE.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1
Requisition ID:R39636