LAND ADMINISTRATION AUTHORITY (LAA)
External Recruitment Advertisement
Position: Customer Services Assistants (2)
Type: Temporary (6 Months)
Location: Maseru
The Land Administration Authority (LAA) invites applications from qualified, competent, and highly motivated individuals to fill two temporary positions of Customer Services Assistant. The role requires proficiency in both spoken and written Sesotho and English.
Job Scope
The Customer Services Assistant will support the Customer Services team and assist clients by providing technical and administrative support and accurate information related to land registration.
Specific Duties and Responsibilities
• Assist customers with land registration procedures
• Communicate courteously and professionally with customers
• Provide accurate information as required
• Respond to customer complaints and concerns
• Record interactions with customers
• Maintain records of all land transactions
• Stay updated on changes in LAA services
Key Result Areas
• Timely and efficient response to staff and customer requests
• Courteous and accurate information delivery (face-to-face and via telephone)
• Accurate and secure record filing
• Adherence to procedures and instructions
• Effective communication with Customer Services and Finance staff
Skills Required
• Basic customer communication and service principles
• Basic computer skills
• Ability to follow instructions
Qualifications / Knowledge
• Diploma in Office Administration, Public Administration, Business Management, Customer Services, or Marketing Management
Experience
• Minimum of one (1) year work experience, preferably in customer support or information services
Application Submission
Interested candidates must submit:
• Application letter
• Curriculum Vitae
• Certified copies of educational certificates
Submission Method:
Email only – no hand deliveries
Email: [email protected]
Subject Line: Clearly state the position applied for
Deadline: Friday, 04 July 2025