Customer Services Assistant

2020

EXTERNAL RECRUITMENT
The Authority seeks applications from qualified, competent, and highly motivated individual to fill the following positions within the organisation. The position is based in Maseru. It requires good spoken and written Sesotho and English. A competitive and market-related remuneration package including non-contributory benefits is offered. Brief description of the position is provided below.

Customer Services Assistant (1)
Job Scope: The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative support and information.

Specific Duties and Responsibilities:
• Timely and efficient response to requests of staff and customers for retrieval of documents and information
• Providing courteous and correct information to customers both face-to-face and by telephone
• Accurate and secure record filing
• Effective communication with other Customers Services staff and customers
• Adherence to procedures and instructions

Qualifications/Knowledge:
• Must have passed COSC or LGCSE and a Certificate in Customer Services or an appropriate discipline preferably related to land or property Knowledge of office administration procedures

Skills:
• Basic customer communication and service principles
• Basic computer skills
• Ability to follow instructions

Experience:
• At least one (1) year work experience preferably related to customer support or providing information

Submission of Applications
All applications must include a fully completed application form, a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.ls.

Completed application forms, detailed curriculum vitae, and cover letter may be emailed to [email protected], for the attention of The Director of Corporate Services, Land Administration Authority. For further information please call 22214100

Applications must be received on or before Friday, 5 th August 2022. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by 31st August 2022 may assume that their applications have not been successful.

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