Land Administration Authority (LAA)
Position Details
- Position: Customer Services Assistant
- Location: Maseru
- Type: Temporary (4 months)
The Authority seeks applications from qualified, competent, and highly motivated individuals to fill the above position.
The role requires good spoken and written Sesotho and English.
Job Summary
The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative support and information.
Specific Duties and Responsibilities
- Timely and efficient response to requests from staff and customers for retrieval of documents and information
- Providing courteous and correct information to customers both face-to-face and by telephone
- Accurate and secure record filing
- Assist customers on land registration procedures
- Effective communication with other Customer Services staff and customers
- Record interactions with customers
- Communicate courteously with customers
- Provide information for customers as required
- Keep record of all land transactions
- Respond to customers’ complaints and concerns
- Keep up to date with changes in LAA services
Qualifications / Knowledge
- GCE
- Certificate in Security Courses
- Knowledge of report writing and filing systems will be an added advantage
- Must have attended Fire Extinguisher Course
- Knowledge of office administration procedures
- Working knowledge of Land Administration procedures
Skills
- Ability to follow instructions
Experience
- At least two (2) years work experience, preferably related to customer support or providing information
How to Apply
Applications must include:
- Application letter
- Curriculum Vitae (CV)
- Certified copies of educational certificates
Applications must be emailed to:
[email protected]
- No hand deliveries will be accepted
- Email subject line should clearly state the position applied for
Closing Date
Applications must be received on or before Friday, 29 May 2026.