LAND ADMINISTRATION AUTHORITY (LAA)
EXTERNAL RECRUITMENT
The Authority seeks applications from qualified, competent, and highly motivated individuals to fill the following position within the organisation. The position is based in Maseru and requires good spoken and written Sesotho and English. A competitive and market-related remuneration package, including non-contributory benefits, is offered.
1. Customer Services Assistant (1 Position)
Job Scope:
The officer is responsible for assisting Customer Services staff and customers by providing technical and administrative support and information.
Specific Duties and Responsibilities
- Assist customers on land registration procedures
- Communicate courteously with customers
- Provide information for customers as required
- Respond to customers’ complaints and concerns
- Record interactions with customers
- Keep records of all land transactions
- Keep up to date with changes in LAA services
Key Result Areas
- Timely and efficient response to staff and customer requests for document retrieval and information
- Providing courteous and accurate information to customers, both face-to-face and by telephone
- Accurate and secure record filing
- Effective communication with other Customer Services staff and customers
- Adherence to procedures and instructions
- Effective communication with Finance staff
- Adherence to accounting procedures and instructions
Skills
- Basic customer communication and service principles
- Basic computer skills
- Ability to follow instructions
Qualifications / Knowledge
Must have a Diploma in one of the following:
- Office Administration
- Public Administration
- Business Management
- Customer Services
Experience
- At least two (2) years’ work experience, preferably related to customer support or providing information.
Submission of Applications
All applications must include:
- A fully completed application form (available at www.laa.org.ls)
- A detailed CV with the names and contact details of three referees
- A covering letter
Completed application documents must be emailed to:
📧 [email protected]
Attention: The Director of Corporate Services, Land Administration Authority
📞 For further information, please call 22214100.
Deadline for Applications: Friday, 27th June 2025
All shortlisted applicants will be informed of the status of their applications. Please provide a valid email address for this purpose.
Applicants who do not hear from the Authority by 11th July 2025 may assume that their applications have not been successful.