LAA – LAND ADMINISTRATION AUTHORITY
EXTERNAL RECRUITMENT
The Authority seeks applications from qualified, competent, and highly motivated individuals to fill the following position within the organisation. The position is based in Maseru. It requires good spoken and written Sesotho and English. A competitive and market-related remuneration package including non-contributory benefits is offered. Brief description of the position is provided below.
Position: Customer Services Assistant (1)
Job Scope
The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative support and information.
Specific Duties and Responsibilities
- Assist customers on land registration procedures
- Communicate courteously with customers
- Provide information for customers as required
- Respond to customers’ complaints and concerns
- Record interactions with customers
- Keep record of all land transactions
- Keep up to date with changes in LAA services
Key Result Areas
- Timely and efficient response to requests of staff and customers for retrieval of documents and information
- Providing courteous and correct information to customers both face-to-face and by telephone
- Accurate and secure record filing
- Effective communication with other Customer Services staff and customers
- Adherence to procedures and instructions
- Effective communication with other Finance staff
- Adherence to accounting procedures and instructions
Skills
- Basic customer communication and service principles
- Basic computer skills
- Ability to follow instructions
Qualifications/Knowledge
- Must have a Diploma in Office Administration or
- Diploma in Public Administration or
- Diploma in Business Management or
- Diploma in Customer Services
Experience
- At least two (2) years work experience preferably related to customer support or providing information
Submission of Applications
All applications must include:
- A fully completed application form
- A detailed CV with the names and contact details for three referees
- A covering letter
Application forms may be downloaded from the Authority’s website www.laa.org.ls.
Completed application forms, detailed curriculum vitae, and cover letter may be emailed to [email protected], for the attention of The Director of Corporate Services, Land Administration Authority.
For further information please call 22214100.
Applications must be received on or before Friday, 27th June 2025.
All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by 11th July 2025 may assume that their applications have not been successful.