LAND ADMINISTRATION AUTHORITY
POSITION: Customer Services Assistant (1)
The Authority seeks applications from qualified, competent, and highly motivated
individual to fill the position of a customer service Assistant within the organisation. The position is based in Leribe. It requires good spoken and written Sesotho and English. A competitive and market-related remuneration package including non-contributory benefits is offered.
Brief description of the position is provided below.
Job Scope:
The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative support and information.
SPECIFIC DUTIES AND RESPONSIBILITIES:
• Timely and efficient response to requests of staff and customers for retrieval of documents and information
• Providing courteous and correct information to customers both face-to-face and by telephone
• Accurate and secure record filing
• Effective communication with other Customers Services staff and customers
• Adherence to procedures and instructions
QUALIFICATIONS/KNOWLEDGE:
• Must have a Diploma in Office Administration, Diploma in Public Administration and Certificate in Customer Services or an appropriate discipline preferably related to land or property. Knowledge of office administration procedures
SKILLS:
• Basic customer communication and service principles
Basic computer skills
• Ability to follow instructions
EXPERIENCE :
• At least one (2) years work experience preferably related to customer support or providing information.
SUBMISSION OF APPLICATIONS
All applications must include a fully completed application form, a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.Is.
Completed application forms, detailed curriculum vitae, and cover letter must be emailed to [email protected], for the attention of The Director of Corporate Services, Land Administration Authority. For further information please call 22214100
Applications must be received on or before Friday, 14th February 2025. All shortlisted
applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by 28th February 2025 may assume that their applications have not been successful.