CUSTOMER SERVICE SUPERVISOR

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Drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while
executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO

Delivery Pillar and Good Operating Practices are adhered to

Competence Requirements

3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics

2 years’ experience in a customer service role within an FMCG Supply

Chain and or Logistics

Advanced proficiency in Microsoft Office

SAP experience beneficial

Valid Code 08 Drivers Licence

Knowledge of customer service principles

Demonstrates reliability

Good interpersonal skills / builds good relationships

Ability to work under pressure

Verbal ability and communication skills

Excellent self-management and planning skills

Strong achievement orientation

Ability to adapt to change effectively

Excellent coaching capability

Strives for continuous improvement

Output and Accountabilities

Enhanced customer service

Maintain good customer relations by delivereing on promise consistently

Feedback on all customer comments, queries and suggestions within the CRM service level agreement

Facilitate necessary customer service training and on-boarding of all drivers

Gather and collate competitor information for developing the competitor strategy

Class of trade focus groups held to ensure vital information is gathered to develop customer service strategy

Route cause analysis of queries and complaints conducted to prevent recurrence

Ensure drivers adhere to offloading standards and maintain customer service levels

Ensure Driver and Crew image is maintained in-trade

Service excellence process reviews conducted quarterly

Accountable for new customer take-on process in-trade including customer induction

Drive productivity

Identify and engage errant customers with the view to reducing Missing, Broken and Foreign bottles

Conduct Driver training and coaching to improve Customer service levels

Conduct weekly Driver debriefing and key performance indicator review

Carry out in-trade Owner Driver standard verification

Explore and quantify opportunities to convert Customers to less expensive delivery modes

Logistical assistance opportunities explored

Master Data verified for accuracy

Stakeholder Engagement

Maintain open communication channels with CiC and Centralised Planning

Ensure integration with relevant internal stakeholders to leverage appropriate relationships

Additional Information

AB InBev is an equal opportunity employer and all appointments will be made in line with AB InBev employment equity

plan and talent requirements.

The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as

criteria for short-listing.

Closing Date:
09/08/2019

Employment Type

Permanent

Full/Part Time

Full-time

Location

Prospecton Depot

Country

South Africa

City

Prospecton

Apply here!

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