executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO
Delivery Pillar and Good Operating Practices are adhered to
Competence Requirements
3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
2 years’ experience in a customer service role within an FMCG Supply
Chain and or Logistics
Advanced proficiency in Microsoft Office
SAP experience beneficial
Valid Code 08 Drivers Licence
Knowledge of customer service principles
Demonstrates reliability
Good interpersonal skills / builds good relationships
Ability to work under pressure
Verbal ability and communication skills
Excellent self-management and planning skills
Strong achievement orientation
Ability to adapt to change effectively
Excellent coaching capability
Strives for continuous improvement
Output and Accountabilities
Enhanced customer service
Maintain good customer relations by delivereing on promise consistently
Feedback on all customer comments, queries and suggestions within the CRM service level agreement
Facilitate necessary customer service training and on-boarding of all drivers
Gather and collate competitor information for developing the competitor strategy
Class of trade focus groups held to ensure vital information is gathered to develop customer service strategy
Route cause analysis of queries and complaints conducted to prevent recurrence
Ensure drivers adhere to offloading standards and maintain customer service levels
Ensure Driver and Crew image is maintained in-trade
Service excellence process reviews conducted quarterly
Accountable for new customer take-on process in-trade including customer induction
Drive productivity
Identify and engage errant customers with the view to reducing Missing, Broken and Foreign bottles
Conduct Driver training and coaching to improve Customer service levels
Conduct weekly Driver debriefing and key performance indicator review
Carry out in-trade Owner Driver standard verification
Explore and quantify opportunities to convert Customers to less expensive delivery modes
Logistical assistance opportunities explored
Master Data verified for accuracy
Stakeholder Engagement
Maintain open communication channels with CiC and Centralised Planning
Ensure integration with relevant internal stakeholders to leverage appropriate relationships
Additional Information
AB InBev is an equal opportunity employer and all appointments will be made in line with AB InBev employment equity
plan and talent requirements.
The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as
criteria for short-listing.
Closing Date:
09/08/2019
Employment Type
Permanent
Full/Part Time
Full-time
Location
Prospecton Depot
Country
South Africa
City
Prospecton