Customer Service Specialist

We are seeking a dynamic and engaging individual to join our white-glove customer service team. The ideal candidate is meticulous and thorough, eager to solve problems, learns quickly, works well independently and as part of a team, stays calm under pressure, and enjoys discussing meat and cooking with a wide range of people on the phone and online. This position requires proficiency in Google Apps, as well as sufficient technological skills to comfortably navigate multiple web-based admin portals to edit customer orders. Experience using ZenDesk, ShipStation and BigCommerce is desired, but not required. Familiarity and experience in the kosher food world is desired and is a big plus.

Start Date: ASAP

Work location: This is a remote position. You must have a computer and a quiet place with reliable internet connection where you can work. (We will provide you with a company headset. You will be expected to provide your own computer and Internet connection.) Must reside in the USA or be able to provide a US address.

Computer Minimum Requirements:

• 2Ghz processor (dual or quad core preferred)
• 2-4 GB of RAM
• Sound card, speakers, headset jack
• 15″ to 17″ monitor
• Virus and spyware protection software.
• Reliable internet connection. High speed internet.

Hours:

• Monday – Thursday: 8:30am-4:30pm ET,
• Fridays 8:30am-5pm (4pm in winter months)
• Every other Sunday 7:00pm-9:00pm ET

Compensation:

• $14/hour start rate (yearly review & raise opportunity)
• Time off: 10 paid personal days, 6 paid sick days, paid Jewish holidays (up to 14 days/year) plus 4 unpaid US holidays
• Access to company health insurance plan (employer pays 50% of employee premium)
• Parental Leave
• 15% employee discount plus monthly $75 meat stipend

Responsibilities:

• Answering phone calls and responding to emails using ZenDesk Support and ZenDesk Talk, including taking orders, answering questions about products and delivery options, and responding to complaints/problems.
• Coordinating with the Operations Department regarding order fulfillment and delivery
• Promoting products to existing customers via calls and emails
• Data entry and clerical work
• Other duties as assigned

About us: Grow & Behold is a fast-growing, customer service-oriented family business that produces and delivers premium kosher pastured meats raised on family farms. Our products are produced according to the strictest standards of kashrut, animal welfare, worker treatment, and sustainable agriculture. We work at the intersection of the sustainable and high-end kosher food markets in the New York area, and across the US.

Job Type: Full-time

Salary: $14.00 /hour

Experience:

• Customer Service: 1 year (Preferred)

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