TeleOps Communications, LLC is seeking individuals who want to provide superior customer service in an admirable work environment to our Fortune-500 client base. If you want to be part of a world-class team with a great marketplace reputation, please review the job description below and APPLY!
What we offer:
- Contract/Part-Time Employment
- On-the-Job Training at $11/hr ($5.50 per interval)
- Production Pay at $12/hr ($6.00 per interval)
- Opportunity for Incentive Pay
- Flexible Schedules
- Dynamic Career Development Opportunity
- Fun Working Environment!
Your responsibilities will include, but are not limited to, the following:
- Assist callers with billing inquiries
- Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
- Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
- Code the sale accurately and completely for the installer
- Knowledge of Comcast processes and policies
- Build trust and rapport with the Comcast customer through clear, respectful interaction
- Understand “client call flow”
- Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
- Correctly code the sale accurately and completely for the
Job Requirements:
- Must be at least 18 years of age or older
- Must have High School diploma or general education degree (GED)
- 1 year experience in providing customer service either via phone or in person
- Must meet all system requirements
- Must pass background check
Job Types: Part-time, Contract
Salary: $11.00 /hour
Experience:
- Work From Home: 1 year (Preferred)
- Customer Service Representative: 1 year (Preferred)
Education:
- High school or equivalent (Required)
Work authorization:
Shifts:
- Evening (Preferred)
- Mid-Day (Preferred)
Work environment:
Communication method(s) used:
Hours per week:
Contract Length:
Contract Renewal:
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good first job for someone who is just entering the workforce with limited experience and education
- A good first job for new college grads