Customer Service Representative Remote – Remote

  • Availability: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:

    • 6-week training schedule:
      Monday-Friday, 10am-7pm EST.

    • 1
      st schedule post-training: Hours vary Sunday-Saturday between 10am-12am EST. All schedules may include nights, weekends, and holidays.

    • Shift-Bid scheduling:
      After your 1st schedule post-training, your schedule will be determined based on ranking as part of our shift-bid process. Schedules change every quarter and vary Sunday-Saturday between 6am to 1am EST and will include nights, weekends and holidays.

  • Service and Sales:
    Ability to delight customers by creating a remarkable experience on every call. Attention to detail is a must!

  • Tech Savvy:
    Strong typing skills and proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office.

  • Communication:
    Amazing phone presence and ability to communicate through all mediums (verbal, listening, written).

  • Receptive:
    Open to receive coaching feedback through regular meetings and apply learnings.

  • Dexterity
    : Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.

  • Remote:
    Disciplined and resourceful to meet business demands in a structured, virtual call center environment.

  • Workspace:
    You’ll need a space free of distractions with internet connectivity (minimum internet speeds of 5.0 Mbps upload and 10 Mbps download). This home office must not be in the same residence as an existing at home employee.

  • Residency:
    Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.

Are you ready to join the fun? Apply now.

  • Complete your profile and leave your resume by clicking on Apply.
  • Take our online assessment which only takes about 30 minutes.
  • Sit back, relax, and we’ll be in touch with the next steps.

About World Travel Holdings

World Travel Holdings is the world’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise and vacation brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; New York, NY; and Chorley, England. For more information, visit

Apply here!