Customer Service Representative

An established mid-sized regional general practice law firm servicing an international legal service plan seeks an experienced Call Center Representative. Call Center Representative responsibilities include but not limited to handling inbound and outbound calls, de-escalating situations involving dissatisfied clients, offering patient assistance and support, guiding callers through troubleshooting, supporting the company compliances and protocols, processing timely referrals to referral attorneys within our network database.

A qualified candidate must have:

• Strong communication both written and verbal.
• Great active listening skills
• A patient and empathic attitude.
• Strong time management and organizational skills.
• Comfortable working in a fast-paced environment.
• Computer literacy
• Adaptability and flexibility.
• Exceptional interpersonal skills.
• Must be good at multi-tasking.

Job Type: Full-time

Hourly Pay: $15.00

Hours: Monday-Friday (35 hours per week)

Ability to work remote: Yes